{"id":46215,"date":"2019-09-18T11:13:22","date_gmt":"2019-09-18T10:13:22","guid":{"rendered":"https:\/\/loopup.com\/?page_id=46215"},"modified":"2019-09-18T11:13:42","modified_gmt":"2019-09-18T10:13:42","slug":"adding-video-to-your-companys-conference-calls","status":"publish","type":"page","link":"https:\/\/loopup.com\/au\/adding-video-to-your-companys-conference-calls\/","title":{"rendered":"Adding video to your company\u2019s conference calls: 5 common mistakes and how to avoid them"},"content":{"rendered":"\n
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Businesses have become increasingly global and with customers and business partners located all over the world, organisations must react to the new ways of working to stay competitive. Technology can help bridge that connection through the use of conference calls. Video conferencing can generate similar benefits to face-to-face communications without incurring the high travel costs, environmental footprint and productivity downtime that typically accompanies in-person meetings.<\/p>\n\n

By letting people see important non-verbal cues such as facial expressions and body language, adding video to a conference call increases understanding, even across language and cultural boundaries. When video is added to a conference call, the entire feel and etiquette of the meeting changes. Participants can see and be seen. Any sense of distance is removed. Participants are less likely to \u2018zone out\u2019 or multitask, as they might on an audio conference. When combined with conferencing that supports content sharing, your meeting can become even more productive, allowing participants to share documents in real-time and leave the meeting with new knowledge and clear action items.<\/p>\n\n\n

By letting people see important non-verbal cues such as facial expressions and body language, adding video to a conference call increases understanding, even across language and cultural boundaries. When video is added to a conference call, the entire feel and etiquette of the meeting changes. Participants can see and be seen. Any sense of distance is removed. Participants are less likely to \u2018zone out\u2019 or multitask, as they might on an audio conference. When combined with conferencing that supports content sharing, your meeting can become even more productive, allowing participants to share documents in real-time and leave the meeting with new knowledge and clear action items.<\/p>\n\n\n\n

Employee travel is expensive, not just in cost, but also in time. It\u2019s much more efficient to have a video call, than it is to spend time traveling, to have that face-to-face meeting. If they don\u2019t have to spend hours or days travelling to and from meetings, employees are more productive. It also allows professionals to target prospects and clients regardless of where they\u2019re located, then meet with them anywhere, anytime, in a real-time environment. There is also a strong environmental argument for conference calls. The World Wildlife Fund stated that by 2030 the increasing use of conferencing solutions over travel could reduce global carbon emissions by a billion tonnes every year.<\/p>\n\n\n

With guest expectations top of mind for these meetings, it\u2019s important to provide an exceptional meeting experience. But in order to do so, there are 5 common mistakes that should be avoided in order to provide a high-quality visual encounter with video conferencing.<\/p>\n\n

1. Never compromise the audio reliability of your callWe\u2019ve all been there. <\/strong><\/p>\n\n\n

You are on a video call and then suddenly the screen freezes and the audio drops and whatever you try to do, you cannot get it to restart. Now imagine this happens on a meeting with the decision maker at your biggest global account. Although video can translate into closer relationships, it\u2019s the audio that is critical to your meeting. Based on LoopUp research, we found that 46% of video conferencing users have experienced audio quality issues on video calls. If you\u2019re going to add video to your conference call, don\u2019t let poor web connectivity or bandwidth issues compromise audio reliability. Make sure that all participants join the call by phone using the PSTN, rather than using VoIP on their computer. This way, if a participant experiences bandwidth issues, their video may be impacted but their audio will remain reliable \u2013 and the meeting can continue.<\/p>\n\n

2. Only add video to a conference call when it is appropriate<\/strong><\/p>\n\n

Yes, video conferencing can be hugely advantageous to a meeting and can result in improved communication and engagement, but only if it is used in the appropriate setting. LoopUp research found that 68% of professionals feel that video is not always helpful on every remote meeting. For example, video adds value if all participants in a meeting are highly engaged and are contributing equally to a meeting, such as a negotiation between groups of individuals, but your client would probably not appreciate having a video call when they are on the move, or are listening in and would prefer to multitask in the meeting. If you are in doubt over whether to use video, don\u2019t use it.<\/p>\n\n

3. Start the call with audio only<\/strong><\/p>\n\n

You can always judge whether to turn on video during the meeting. Just make sure you don\u2019t catch your guest out with video that automatically turns on when they join the meeting. It\u2019s not appropriate to confront a guest by switching their camera on while they\u2019re still figuring out how to join the call. Make sure you start your meeting as an audio call initially before asking permission to turn on video should you deem it appropriate.<\/p>\n\n

4. Don\u2019t overwhelm your guests with complex features<\/strong><\/p>\n\n\n

There are many audio and video conferencing providers in the market today and not everybody is familiar with every single one. If your guest is joining your video meeting, there is a chance they will not have encountered your conferencing provider before. You do not want them getting overwhelmed or confused by the experience; how do they turn on their camera? How do they share their screen? Where can they find the mute button? In a LoopUp survey, 39% of respondents said they would use video conferencing more if it were less complicated. Make sure you use a tool that is as simple and intuitive as possible, so that it can be used without the need for training. Otherwise you will end up stressing out your guest and wasting time explaining how to use the tool instead of focussing on the meeting at hand.<\/p>\n\n

5. Don\u2019t block your guests from joining a meeting with downloads<\/strong><\/p>\n\n\n

If you have a critical business meeting taking place, the last thing you want to do is annoy the guest before the meeting has even started or even block them from joining. Make sure your video conferencing tool does not require any downloads before the guest can join the meeting. LoopUp found that 27% of users have struggled to join a video call because a download was required. In addition, most large organisations today do not grant their employees local admin rights to allow for downloads. If you are going to use a product that requires downloads, make sure you let your guest know so they aren\u2019t shocked to find out they are running late for the meeting because they have to wait for an install.<\/p>\n\n

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Key Points<\/p>\n\n\n

  • Audio\nis critical to your meeting so make sure you prioritise it over video and make\nsure that the audio component of the call is carried over PSTN rather than VoIP\nfor absolute reliability.<\/li>
  • Video\nis not always necessary and can in some situations be awkward, unproductive or\neven detrimental to a meeting. Use your judgement and if in doubt, don\u2019t turn\nit on.<\/li>
  • Don\u2019t\ncatch your guests out with video that automatically turns on when they join the\nmeeting but rather start with an audio-only conference call and engage video if\nappropriate and your guests are comfortable to do so.<\/li>
  • Make\nsure you use a conferencing tool that has a simple and intuitive interface, so\nthat it can be used without the need for training as not all your guests will\nbe familiar with it.<\/li>
  • Use\na remote meeting solution that allows guests to join a call without requiring\ndownloads. They may not have time to wait for a download or may not have the\npermissions on their company network to allow for an install.<\/li><\/ul>\n\n

    Video conferencing can be a powerful tool in helping drive true engagement and in allowing us to consider not only the words being spoken, but also facial expressions, posture, and overall body language that we use to intuitively decode what\u2019s really being said. It can also have a positive impact on business productivity and environmental factors. If used badly, however, it can lead to poor meeting experiences, leave negative impressions on guests and embarrass hosts and guests alike.<\/p>\n\n\n\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"

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