Calling all Operator Assisted Event Call bookers\u2026<\/p>\n\n\n\n
If you\u2019re responsible for booking and organising high profile virtual event call services, (often referred to as operator managed calls, operator assisted calls or managed event calls), you\u2019ll want to make sure you\u2019re working with the right provider.<\/p>\n\n\n\n
After all, your own personal reputation, as well as the people and organization you\u2019re working for, is at stake.<\/p>\n\n\n\n
We refer to these as \u201cvirtual event calls\u201d. Other people call them amongst others!<\/p>\n\n\n\n
If you already have an existing provider, it may be worth checking you\u2019re getting the right level of features and support. These vary considerably depending on who you\u2019re using and it\u2019s important to benchmark your experiences with what else is available.<\/p>\n\n\n\n
Based on our in-depth experience (we deliver thousands of virtual events calls every year), we\u2019ve put together a handy ten-point guide to the ten things to consider when evaluating your existing provider or choosing a new one.
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Check that a provider has a good track record of delivering the type of virtual event call you\u2019re running.<\/strong><\/p>\n\n\n\n For example, investor relations calls are highly specialised and require a high level of expertise and security. More so than for, say, more straightforward company announcements or all hands internal calls. <\/p>\n\n\n\n The operators will have had experience of dealing with relevant IR issues and will be prepared for things that otherwise could jeopardise the call\u2019s success.<\/p>\n\n\n\n So, check out references and case studies. Better still, ask to speak to customers who can independently verify and give you a personal perspective on the provider. Some of your operator managed event calls may be relatively small in terms of attendees\u2026maybe 100 employees or less.<\/strong><\/p>\n\n\n\n Others will be at the other end of the scale with thousands potentially attending. Your provider needs to have the capacity and systems in place to deal with these and all points in between.<\/p>\n\n\n\n Again, look for evidence of successful delivery of such large conference calls. It needs to be easy for hosts to invite guests and join calls. Integration with Outlook and other calendars makes the invitation process easy. <\/strong><\/p>\n\n\n\n And when hosts join the call prior to the start, they should be held in a separate area \u2013 a bit like a virtual \u201cgreen room\u201d where they can chat and prepare, until call begins. Check these are all available. There\u2019s one person that can make all the difference to the success of an operator assisted conference call \u2013 you guessed it \u2013 the operator! <\/strong><\/p>\n\n\n\n He\/she will be managing very senior people in your organization as well as VIPs from outside too. You\u2019ll need to feel confident they can deal with testing, stressful situations involving different cultures and a variety of languages. <\/p>\n\n\n\n Here are a few things to probe:<\/p>\n\n\n\n <\/p>\n\n\n\n It\u2019s the unexpected that often de-rails a managed event call. That\u2019s often down to poor planning and preparation up front. <\/strong><\/p>\n\n\n\n Check that your provider has rigorous processes in place that tease out any point of detail that the operator will need to run a successful call \u2013 at the time of booking. <\/p>\n\n\n\n These include things like:<\/p>\n\n\n\n <\/p>\n\n\n\n This is a real issue with virtual event calls. Horror stories include putting guests into the wrong call or having unwanted guests in your call due to slack joining processes.<\/strong><\/p>\n\n\n\n It\u2019s well worth spending time checking out a provider\u2019s security measures so that you\u2019re entirely comfortable with these. <\/p>\n\n\n\n Some managed event calls require a high level of security. Others less so. A choice of options for joining calls\u2013 balancing convenience with security, means that you can choose the right joining process to match your call\u2019s security requirements. To get your organization\u2019s message across effectively, presenters will want to bring your content to life.<\/strong> This often will involve using other media alongside the standard audio.<\/strong> <\/p>\n\n\n\n It\u2019s worth checking that you can:<\/p>\n\n\n\n <\/p>\n\n\n\n Close liaison between the host and the operator is crucial to controlling large remote meetings. There are a range of tools available to make sure the host and operator are always fully aware of what\u2019s happening both before the call starts and after it has started.<\/strong><\/p>\n\n\n\n Again, it makes sense to check if your provider has these vital tools, such as:<\/p>\n\n\n\n Engaging with your audience during a virtual event call is vital to making sure they\u2019re taking on board your messaging. For example, you may need to:<\/p>\n\n\n\n Not all providers offer this as standard, so it\u2019s worth digging a bit deeper on this. Not everyone will be able to attend a virtual event call live. Those people that couldn\u2019t make the live event, may well want to listen to a recording. <\/strong><\/p>\n\n\n\n Most providers will have a way of recording your call. However, there are differences in how you access that recording. It\u2019s worth checking how easy it is for people to stream the recording or download it if that\u2019s easier. <\/p>\n\n\n\n Other non-attendees may prefer to read a transcription of the call. Check to see if this is available from your provider and if so, how quickly it can be produced. Once the call has ended, it\u2019s important to learn from it so that the next one is even better! Ideally, this involves receiving data and information an all the guests that attended.<\/strong><\/p>\n\n\n\n This should include things such as:<\/p>\n\n\n\n It also helps if a provider offers a post call de-brief with the operator and account manager to discuss all aspects of the call with a view to improving the next one.<\/p>\n\n\n\n We hope you find this guide useful! If you’d like more information or to discuss any aspect of your virtual event call service then please get in touch<\/a>. You can also download our infographic here!<\/a> More than 5,000 firms around the world trust LoopUp with their important remote meetings, from day-to-day conference calls to high profile event calls. Allison Roberson heads up Event by LoopUp in North America. <\/p>\n\n\n\n We run hundreds of calls every week to customers in the public and private sectors. Our highly skilled operators guide you every step of the way to make sure those important announcements run smoothly.<\/p>\n","protected":false},"excerpt":{"rendered":" Calling all Operator Assisted Event Call bookers\u2026 If you\u2019re responsible for booking and organising high profile virtual event call services, (often referred to as operator managed calls, operator assisted calls or managed event calls), you\u2019ll want to make sure you\u2019re working with the right provider.<\/p>\n","protected":false},"author":16,"featured_media":51111,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[377],"tags":[3468,3469],"class_list":["post-64715","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-event-calls-de","tag-operator-assisted-event-calls-de"],"acf":[],"yoast_head":"\n
<\/p>\n\n\n\n2. Enough capacity<\/strong><\/h3>\n\n\n\n
<\/p>\n\n\n\n3. Make it easy for hosts<\/strong><\/h3>\n\n\n\n
<\/p>\n\n\n\n4. A good operator<\/strong><\/h3>\n\n\n\n
5. No surprises<\/strong><\/h3>\n\n\n\n
6. Security<\/strong><\/h3>\n\n\n\n
<\/p>\n\n\n\n7. Bring content to life<\/strong><\/h3>\n\n\n\n
8. Control<\/strong><\/h3>\n\n\n\n
<\/p>\n\n\n\n9. Accessing recordings<\/strong><\/h3>\n\n\n\n
<\/p>\n\n\n\n10. Post call evaluation<\/strong><\/h3>\n\n\n\n
<\/p>\n\n\n\nAbout the author and LoopUp<\/strong><\/h3>\n\n\n\n