{"id":115274,"date":"2023-12-11T12:32:20","date_gmt":"2023-12-11T12:32:20","guid":{"rendered":"https:\/\/loopup.com\/?p=115274"},"modified":"2026-01-19T11:32:46","modified_gmt":"2026-01-19T11:32:46","slug":"beyond-the-basics-understanding-teams-phones-hidden-powers","status":"publish","type":"post","link":"https:\/\/loopup.com\/us\/resource-center\/webcasts\/beyond-the-basics-understanding-teams-phones-hidden-powers\/","title":{"rendered":"Episode 4 &#8211; Beyond the Basics: Understanding Teams Phone\u2019s Hidden Powers"},"content":{"rendered":"\n<style>.wp-post-image{display:none !important;<\/style><figure class=\"wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\">\n  <div class=\"wp-block-embed__wrapper\">\n    <iframe\n      id=\"ytPlayer\"\n      style=\"aspect-ratio: 16 \/ 9;\"\n      src=\"https:\/\/www.youtube.com\/embed\/fhQvoRYylkU?enablejsapi=1\"\n      frameborder=\"0\"\n      allow=\"autoplay; encrypted-media\"\n      allowfullscreen>\n    <\/iframe>\n  <\/div>\n<\/figure>\n<script src=\"https:\/\/www.youtube.com\/iframe_api\"><\/script>\n\n<p>Once you\u2019ve decided that Microsoft Teams Operator Connect is the way to go for your global calling solution, it\u2019s best to familiarize yourself with the features available to your users and IT staff. In this Webinar, Leigh and Zach break down the features available with Teams Calling and go into some scenarios where these tools have been useful to their customers in the past.<\/p>\n\n\n\n<p>We begin with a look into Teams Voicemail, which is quite feature rich. Users can configure custom call routing, allowing them to \u2013 for example \u2013 play an announcement and hang up, or transfer the call to another user or group instead of taking a voicemail. Users also have the ability to set out of office notifications in advance and access their voicemail from the Teams Client or from their Outlook.<\/p>\n\n\n\n<p>Then we explore Teams Automated Attendants and Call Queues, which allow your administration team to configure complex call flows. These elements can be combined in many ways to support such features as greetings, hold music, different treatments for after hours and holidays, as well as overflows to other groups. You can also have call queues set up to deliver to a Teams Channel, meaning that administration of a call queue\u2019s members can be performed by the owner of that Team.<\/p>\n\n\n\n<p>Below is an example call flow which can be implemented into Teams using both Auto Attendants and Call Queues.<\/p>\n\n\n\n<img decoding=\"async\" src=\"https:\/\/loopup.com\/app\/uploads\/2023\/12\/example-call-flow.jpg\" class=\"img-max\" alt=\"Example Call Flow\" title=\"Example Call Flow\">\n\n\n\n<p>Finally, we dive into the ways your users can customise the way that their calls are presented to them, their teammates, or their delegates. Delegates, for example, can receive calls on a manager\u2019s behalf, make a call on a manager\u2019s behalf, or pick up a call that the Manager has parked.<\/p>\n\n\n\n<p>All the features we discuss this week are available as part of the standard Teams Phone licensing and are accessible either in the Teams client, or in the Teams Admin Centre, with no PowerShell required for administration.<\/p>\n\n\n\n<p>If you\u2019re looking for assistance with these solutions, don\u2019t hesitate to reach out to LoopUp, and our consulting team can help you through the process.<\/p>\n\n\n\n<p>We hope that you\u2019re enjoying this series \u2013 tune in next week where we\u2019ll be discussing training and user adoption when moving to a Microsoft Teams Calling solution.<\/p>\n\n\n\n<p><a href=\"https:\/\/loopup.com\/us\/company\/contact-us\/\" class=\"btn green\">Contact us<\/a><\/p>\n<p>See our <a href=\"https:\/\/loopup.com\/us\/solutions\/cloud-telephony\/coverage\/\">Operator Connect Coverage here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Once you\u2019ve decided that Microsoft Teams Operator Connect is the way to go for your global calling solution, it\u2019s best to familiarize yourself with the features available to your users&#8230;<\/p>\n","protected":false},"author":51,"featured_media":115278,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6832],"tags":[],"class_list":["post-115274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-webcasts"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.2 (Yoast SEO v25.2) - 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