Video – System Requirements

Supported Desktop Browsers

BrowserMinimum Browser VersionMinimum OS version
Google ChromeLatest release versionWindows 7 or later
MacOS 10.7 or later
Microsoft EdgeLatest release versionWindows 7 or later
Internet Explorer11 (requires LoopUp plugin)Windows 7 or later
FirefoxLatest release versionWindows 7 or later
MacOS 10.7 or later
Apple Safari11 or higherMacOS 10.7 or later

Supported Mobile Browsers

OSBrowserMinimum Version
iOSSafariLatest release version
Video only on iPad size screenss
AndroidChromeLatest release version
Video only on tablet size screens

Network Access Requirements

DomainMinimum Required AccessRecommended Access
(Better performance)
Recommended Access
(Best Performance)
*.tokbox.comTCP Port 443UDP Port 3478UDP Ports 1025 – 65535
*.opentok.comTCP Port 443UDP Port 3478UDP Ports 1025 – 65535

Network Bandwidth Requirements

Minimum BandwidthMaximum Packet LossVideo ResolutionVideo Quality
1000 kbps0.5%1280×720 @ 30 FPSExcellent
600 kbps0.5%640×480 @ 30 FPSExcellent
300 kbps0.5%352×288 @ 30 FPSExcellent
300 kbps0.5%320×240 @ 30 FPSExcellent
350 kbps3%1280×720 @ 30 FPSAcceptable
250 kbps3%640×480 @ 30 FPSAcceptable
150 kbps3%352×288 @ 30 FPSAcceptable
150 kbps3%320×240 @ 30 FPSAcceptable

Video Stream Encryption

Video streams are encrypted using AES 128-bit encryption.