{"id":103516,"date":"2021-12-17T13:19:02","date_gmt":"2021-12-17T13:19:02","guid":{"rendered":"https:\/\/loopup.com\/?p=103516"},"modified":"2022-06-23T10:08:46","modified_gmt":"2022-06-23T09:08:46","slug":"should-you-use-a-managed-service-provider-for-teams-telephony","status":"publish","type":"post","link":"https:\/\/loopup.com\/us\/resource-center\/blog\/should-you-use-a-managed-service-provider-for-teams-telephony\/","title":{"rendered":"Should you use a managed service provider for Teams telephony?"},"content":{"rendered":"\n

A growing number of organisations are expanding their use of Microsoft Teams with the addition of its cloud telephony component, Teams Calling. For most large organisations, making cloud telephony work for them means <\/em>deploying Direct Routing<\/em><\/a> to make and receive calls from the Microsoft Teams application. A key consideration for businesses in setting up Microsoft Teams cloud telephony is whether to use a managed service provider for Direct Routing, or bring it in-house.<\/em>
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Microsoft Teams has transformed the way we collaborate in the workplace, becoming the go-to platform for conversations, video calls and document sharing. And to make full use of Microsoft Teams, more organisations are adding its telephony component \u2013 Teams Calling – creating one unified suite of tools for staff.<\/p>\n\n\n\n

To add telephony to Teams, organisations need to decide how best to do that depending on their business needs. For those with under 100 members of staff, Microsoft Calling Plans work effectively as on off-the-shelf solution for PSTN connectivity. Larger organisations though, require Direct Routing to establish a connection to a telecommunications service provider or carrier.<\/p>\n\n\n\n

What is Direct Routing?<\/strong><\/h2>\n\n\n\n

Direct Routing<\/a> refers to the technology that routes Microsoft Teams to the traditional phone network (PSTN \u2013 public switched telephone network). Underpinning this technology is a Session Border Controller (SBC), acting as a gateway. SBC\u2019s are flexible and can connect to Teams via a carrier or an existing on-site PBX. <\/p>\n\n\n\n

How best to implement Direct Routing – internally, or with the help of a managed service provider?<\/strong><\/h2>\n\n\n\n

When deciding how to set-up Direct Routing, organisations need to consider its design, implementation, support, and ongoing maintenance. For some, they rely on internal resource to manage this, but for others they opt to partner with a managed service provider to cover their bases.<\/p>\n\n\n\n

You can choose to:<\/p>\n\n\n\n

Manage Direct Routing yourself<\/strong>: hosting critical connectivity, namely SBC gateways and PBX connections either: a) in-house, on your business premises, using physical equipment; or b) virtually, in the cloud.<\/p>\n\n\n\n

Or:<\/p>\n\n\n\n

Outsource Direct Routing to a managed service provider<\/strong> (what we call Direct Routing as a Service or DRaaS)
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1. Self-managed Direct Routing – what’s involved?
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When self-managing Direct Routing, organisation\u2019s take responsibility for connecting to and from Microsoft\u2019s virtual Teams phone system. This includes:<\/p>\n\n\n\n