{"id":126313,"date":"2025-09-10T11:28:51","date_gmt":"2025-09-10T10:28:51","guid":{"rendered":"https:\/\/loopup.com\/?p=126313"},"modified":"2026-04-10T11:46:30","modified_gmt":"2026-04-10T10:46:30","slug":"shifts-integration-comes-to-teams-call-queues","status":"publish","type":"post","link":"https:\/\/loopup.com\/us\/resource-center\/from-our-mvp\/shifts-integration-comes-to-teams-call-queues\/","title":{"rendered":"Shifts Integration Comes to Teams Call Queues."},"content":{"rendered":"\n

Microsoft Teams<\/strong> now allows admins to use Shifts scheduling groups<\/strong> as Call Queue<\/strong> groups. This is alongside the ability to use Teams Channels<\/strong> and individual Users & Groups<\/strong>. This means you can route calls only to agents who are actively on shift, opted-in, and available (if Presence-based<\/strong> routing is enabled). It\u2019s a smart way to align call routing with real-time staffing.<\/p>\n\n\n\n

What\u2019s New? <\/h2>\n\n\n\n

Once you\u2019ve set up your scheduling groups and work shifts in the Shifts app<\/strong>, you can configure your Call Queues<\/strong> to reference that shift data. This is done in the Teams Admin Center<\/strong> by associating a Team <\/strong>and a scheduling group with your queue.<\/p>\n\n\n\n

Only agents who meet all three conditions will receive calls:<\/p>\n\n\n\n