{"id":87421,"date":"2021-01-25T11:11:35","date_gmt":"2021-01-25T11:11:35","guid":{"rendered":"https:\/\/loopup.com\/?p=87421"},"modified":"2022-06-23T09:43:12","modified_gmt":"2022-06-23T08:43:12","slug":"microsoft-teams-phones-what-are-your-options","status":"publish","type":"post","link":"https:\/\/loopup.com\/us\/resource-center\/blog\/microsoft-teams-phones-what-are-your-options\/","title":{"rendered":"Microsoft Teams phones \u2013 what are your options?"},"content":{"rendered":"\n

Does moving to Teams telephony<\/a> mean you have to invest in a shiny new handset? Leigh Henderson explores<\/strong> what telephone options are available to Teams users, and whether or not they need to upgrade at all. <\/strong><\/p>\n\n\n\n

Introduction<\/h3>\n\n\n\n

When deciding to move to Microsoft Phone System<\/a>, many are concerned with the thought of losing their traditional desktop telephone – a device which most likely hasn’t changed very much since the 1990s, for better or for worse. <\/p>\n\n\n\n

These telephones are often\nperceived as necessary for certain staff members, such as Executives, Executive\nAssistants or Operators due to their preference or perceived use case.<\/p>\n\n\n\n

In this article we\u2019ll explore what telephone options Teams users have, but more importantly, we\u2019ll question whether or not a dedicated device is still required. <\/p>\n\n\n\n

How phone numbers work<\/h3>\n\n\n\n

Before we get into the Teams Telephones, and whether or not to use them, it\u2019s extremely important that we address a major difference between Teams Phone System and legacy PBX systems.<\/p>\n\n\n\n

With a legacy PBX, a phone number\nbelonged to a telephone, and a user\u2019s name was assigned in a central directory\nto be associated with a number. If a user were away from their phone because\nthey were working out of the office or working from home, they would either use\na softphone application or forward their number to their mobile before leaving\nthe office.<\/p>\n\n\n\n

With Teams Phone System, this\nparadigm is reversed \u2013 a number belongs to a user, and a user can sign into\ntheir Teams account on any supported Teams client, including a Teams Phone. On\nan incoming call the user will receive a notification on all logged-in devices\nat the same time. <\/p>\n\n\n\n

Basically, Microsoft treats your\ntelephone number as if it were an email address \u2013 I mean, how weird would it be\nif you could only access your email on a single, dedicated device?<\/p>\n\n\n\n

Can I have a Teams telephone?<\/h3>\n\n\n\n

Of course! Microsoft Teams Phones are available from several hardware providers such as Poly, Yealink and AudioCodes. They are designed to be simple to use thanks to their touchscreen and familiar Teams interface, and simple to manage thanks to their Android operating system which is controlled by Microsoft Mobile Device Management and InTune.<\/p>\n\n\n\n

Teams Phones have an extensive feature list which is being expanded frequently thanks to their software-based design, with their functionality currently including:<\/p>\n\n\n\n