I’m delighted to announce that the LoopUp Customer Support team has been named as a finalist in the Customer Sales and Service World Awards 2014. We are competing in the Customer Service Department of the Year category, recognized alongside some great companies including Jobvite and Unitrends.
In an industry where large, impersonal support call centers with a high turn-over of staff are commonplace, LoopUp has approached customer support the same way we have approached conferencing: we’re here to shake things up because we don’t settle for the status quo. So, while LoopUp sets out to solve common conferencing problems, the company’s success is only possible because of the quality of our customer support team, who provide 24/7 global support to our rapidly growing customer base.
Being named a finalist for this award is testament to the quality of this customer support team and recognizes that the efforts of the team have ultimately resulted in net growth in the long-term customer base, in an industry that is known for its churn.
Furthermore, the Customer Sales and Service World Awards nomination recognizes that our customer service team is a group of tenured experts in online meetings and LoopUp in particular. They offer a personal, local service with average tenure across the team of 4.6 years. This gives our customers a sense of stability and confidence that when they need help they will receive it.
Not only is our team well tenured, they are also well known by our customers; many of them on a first name basis. At LoopUp, when you call in to our support number you’re greeted by a real person and the odds are, if you’ve called in before, that you’ll be speaking to the same person again. This continuity, coupled with constant investment in employee knowledge, translates to a team who knows what our customers need and can deliver.
Lastly, our team is global yet remains local. With offices in Asia, Europe and North America our customers speak to people who combine local market knowledge with an international outlook and experience, a globally-consistent set of customer support tools, processes and information flows.
Winners will be announced on June 23, 2014 in San Francisco and, whether we take home the prize or not, we’re all extremely proud of our Customer Support team. Special congratulations must go to Scott Ohmer – EVP, Strategic Partners & Customer Operations – who has very capably built and led the Customer Support team since 2006.
