Cookie Policy
V4_5, last updated 24 May 2018This Cookie Policy sets out how we use cookies to deliver, analyse and optimise your experience of our website www.loopup.com and all sub-domains (‘Website’) and our remote-meeting services (‘Services’). Please read this policy in conjunction with our Privacy Policy, which sets out how we handle personal data (also known as ‘personally identifiable information’ or ‘PII’ in the USA).
What Are Cookies?
Cookies are small text files used by web and online service providers to analyse, enhance or enable usability. You can find out more on cookies, and how to opt-out, manage or delete them, at www.aboutcookies.org, http://www.youronlinechoices.com/uk/ and www.allaboutcookies.org. To find out about managing or deleting Flash cookies, please go to www.adobe.com.
Your Consent
Your use of our Website or Services is your consent to our use of cookies for our Website or Services, respectively, as described in this policy. If your browser settings allow cookies we may set a cookie as soon as you visit our Website or use the Services to record whether you accepted this policy or not; you can delete this as described in the websites listed above.
If you don’t consent to our use of cookies as per this policy, please manage your browser and third party settings as above (although some of the Website and Services may not work fully or at all if you block certain cookies). You could also not use our Website or Services – but we hope that you find this policy, and our Privacy Policy, reasonable and that you join the thousands who enjoy using our Website and our Services.
Who Are We?
LOOPUP, CALLEFFECT and RING2 are trading names of the LoopUp group of companies, whose details are set out in the main body of our Privacy Policy.
Types of Cookies
We use the International Chamber of Commerce’s categorisation of cookies.
Category 1: Strictly necessary cookies – These are essential to enable webpages or services you have specifically asked for. Without these cookies, services you have asked for cannot be provided.
Category 2: Performance cookies – These collect anonymous information on how you navigate our Website or Services, such as pages visited. All information collected by these cookies is aggregated and anonymous (and so is not personal data/PII).
Category 3: Functionality cookies – These remember choices you make to improve your experience of the Website or Services or to deliver a particular function, for example your username when you sign in so you don’t have to enter it again.
Category 4: Targeting or advertising cookies – These collect information about how you use our Website so we can tailor the Website to you, including on future visits. If we ever allow advertising on our Website, which we currently don’t, this category of cookie would help to make advertising more relevant to you.
Cookies Set for Visitors to the Website
The cookies in this table are set by us for visitors to the Website:
| Name of cookie | Category | What it does/how long it lasts |
| LoopUp Compliance Cookie | Functionality | We set this cookie as soon as you visit loopup.com to ascertain whether this is your first time on the site. If it is your first visit, you will be served the cookie notice. The cookie also allows us to remember that you have accepted the cookie notice. Lasts for 1 month. |
| geo-location-loopup | Functionality | We set this cookie as soon as you visit loopup.com to remember your location – and to remember if you switch location – so that your experience of the Website is customized to your country and language. Lasts for 1 year. |
| loopup-investors-documents | Functionality | We set this cookie to give eligible users access to the Investors/Documents section when returning. Lasts for 1 day. |
The cookies in this table are set by third parties for visitors to the Website:
| Name of cookie | Category | What it does/how long it lasts |
| Google Analytics (__utma, __utmb, __utmc, __utmv, __utmz,__ga,__gat) | Performance | Enables Google analytics, which helps us understand how our customers navigate around our Website and how effective our digital marketing campaigns are. This also allows us to analyse demographic and interest information about our visitors (such as gender, age range, interest categories, purchasing interests and also browsing patterns such as keywords entered, websites and/or social channels arrived from) for the purpose of remarketing to customers. You can find out more at Google Analytics Cookie Usage information page, Google Analytics Privacy Policy and how to opt out at Google Analytics Opt Out page. |
| Jazz (PHPSESSID, SERVERID, _ga) | Performance | We use Jazz to host the job adverts that we display on our Website. PHPSESSID lasts for the duration of the session; SERVERID lasts for 2 years; _ga lasts for 1 day. You can find out more information, including how to opt out, in the Jazz Privacy Policy. |
| Pardot (pardot, visitor_id<UniqueID>) | Performance | Pardot cookies collect data about the web pages you visit on our Website, including after you have received an email from us. The pardot cookie lasts for the session; the visitor_id lasts for 10 years. For more information about Pardot cookies and how they are used, see the Pardot Privacy Policy. |
| Vimeo (_utma, _utmb, _utmc, _utmt_player, _utmz, player, vuid) | Functionality | We use Vimeo to host the videos that we display on our Website. _utma lasts for 2 years; _utmb lasts for 1 month; _utmc lasts for the duration of the session; _utmt_player lasts for 31 days; _utmz lasts for 6 months; player lasts for 1 year; vuid lasts for 2 years. For more information see the Vimeo Cookie Policy and Vimeo Privacy Policy. |
Cookies Set for Users of Our Services
The cookies in this table are set when all attendees (either a meeting guest or a meeting host – one of our customer’s end users who leads or hosts a meeting) uses our Services:
| Name of cookie | Category | What it does/how long it lasts |
| <Encrypted string> | Functionality | This cookie lets us know whether or not the user has previously joined the meeting using the link in the invite. Lasts for 5 years. |
| initialURL | Functionality | This cookie helps us to implement navigation on the page that lets users join the meeting. Lasts for the duration of the session. |
| ASP.NET_SessionID | Functionality | This cookie is a server-side auto-generated cookie that stores the current session key. Lasts for the duration of the session or automatically invalidates after 15 minutes of inactivity. |
| screenleapLaunched | Functionality | We use this cookie to record when a user has successfully launched a screen sharing session so that we know whether to provide them with contextual instructions, such as installation instructions. Lasts for 1 year. |
| Google (_ga, _gat) | Functionality | We use Google Analytics to help us understand how our customers navigate around various parts of our product. You can find out more at Google Analytics Cookie Usage information page, Google Analytics Privacy Policy and how to opt out at Google Analytics Opt Out page. |
| Microsoft Azure Application Insights (ai_session, ai_user) | Functionality | We use Microsoft Azure Application Insights to monitor and improve the performance of LoopUp’s web application. ai_session lasts the duration of the session; ai_user lasts for 1 year. For more information, see the Application Insights data retention and storage article. |
| LinkedIn (linkedin_oauth_<UniqueID>, IN_HASH, RT, bcookie, lang, liap, lidc, JSESSIONID, L1e, bscookie, li_at, mst, visit) | Functionality | These cookies allow us to display select pieces of a user’s LinkedIn profile when they have chosen to connect their conferencing session or Profile in my.loopup.com to their LinkedIn account. Linkedin_oauth_<UniqueID> lasts for the duration of the session; IN_HASH lasts for the duration of the session; RT lasts for 10 minutes; bcookie lasts for 2 years; lang lasts for the duration of the session; lang lasts for 3 months; liap lasts for 1 day; lidc lasts for 3 months; JSESSIONID lasts for the duration of the session; L1e lasts for 2 years; bscookie lasts for 3 months; li_at lasts for 3 months; mst lasts for 2 years; visit lasts for 21 days. For more information, including how to opt out, see the LinkedIn Cookie Policy. |
| Screenleap (__aa, __ni) | Functionality | These cookies help us to detect whether the user has installed the screen sharing application or not, and so whether to display installation instructions. They both last for the duration of the session. For more information, see the Screenleap Privacy Policy. |
| ajs_anonymous_id ajs_group_id ajs_user_id | Functionality | We use these to help us identify users. They last for 1 year. |
| mp_<UniqueID>_mixpanel mp_mixpanel__c | Functionality | We use Mixpanel to help us understand how our customers use our product. mp_<UniqueID>_mixpanel lasts for 1 year. mp_mixpanel__c lasts for 48 hours. |
| pegasusSessionId_Production | Functionality | We use this to help us keep track of a user’s session. It lasts for 3 months. |
| raygun4js-userid | Functionality | We use Raygun to diagnose some application errors if users experience them. It lasts for 1 month. |
The cookies in this table are only set when a meeting host (one of our customer’s end users who leads or hosts a meeting) uses our Services:
| Name of cookie | Category | What it does/how long it lasts |
| ring2login | Functionality | This cookie stores the user’s sign in information for account.loopup.com if they choose to stay signed in in. Lasts for 1 day. |
| TiomanAccountIdCookie | Functionality | This cookie stores the account ID of previously signed in users, so that they are served up the correct version of the sign in page (with respect to custom branding) before they sign in to their personal account area. Lasts for 3 months. |
Contact Us
While we ask you to raise any questions or complaints with us first, as we want to make sure we provide you with a world-class service, you are always entitled to notify a complaint to any regulator such as the UK Information Commissioner at any time. Our contact details are in the main body of our Privacy Policy.
