After just completing a talk around complex calling scenarios which included a deep discussion into the Microsoft SIP Gateway. I’m super happy to see a brand new and well-known brand...
A new feature has hit Microsoft Teams Phone! It’s the ability to set call priorities within your call queues. If you’re managing multiple queues or juggling different types of incoming...
A huge win for Queues App users has started to hit tenants, Having the ability to have Shared Call History for your Queues so Agents can see all missed calls...
You can now configure line keys directly from the Teams Admin Center (TAC). This means admins can centrally manage how line keys behave across both Common Area Phones and personal...
A handy update for Teams Phone admins managing shared devices aka Common Area Devices. You can now remotely manage frequently used contacts for Common Area Phones. These contacts appear in...
Call transfers from Teams Phone devices are now faster and more accurate thanks to suggested contacts. During an active call, users will see a list of intelligently surfaced contacts based...
A small but powerful update has landed for any Teams admins managing telephony at scale. You can now assign custom tags to telephone numbers using PowerShell. This is a great...
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