LoopUp Logo
Contact us
Solution

Contact Centre for Microsoft Teams

Scalable, Teams-Native Solutions for Your Business

Ready to elevate your customer service with Microsoft Teams? LoopUp’s consultative approach helps you leverage Teams’ native call queuing or deploy advanced contact center solutions like Luware Nimbus.

Ready to speak to an expert?

Contact us

LoopUp’s Contact Centre

Whether you need simple call flows or sophisticated functionality, we deliver tailored, cloud-native solutions to meet your needs—globally. Solution includes:

icon

Vendor-agnostic guidance for any Teams-certified contact center solution.

icon

Native Teams Features: Call Queues, Auto Attendants, and Queues App for basic call flows, IVRs, and shared call handling.

icon

Luware Nimbus (Optional): Teams-native contact center with skill-based routing, multi-tier IVRs, and advanced queuing.

icon

Real-time and historical reporting with supervisor dashboards.

icon

Fully cloud-based deployment, no hardware required.

icon

CRM integration (Dynamics 365, Salesforce, etc.) and callback functionality.

icon

Structured, phased deployments aligned with Microsoft and Luware best practices.

Why LoopUp?

Simplify your world with LoopUp – a proven, global telecoms provider with deep expertise in voice solutions and a reputation for reliability and premium quality services, spanning 20 years.

One global contract loopup icon

ONE GLOBAL Contract

One consistent agreement with one security review, one set of negotiations and one renewals process.

One global voice network loopup icon svg

ONE GLOBAL Pricing schedule

Consistent and transparent pricing around the world, with consolidated global purchasing power.

One global management portal loopup icon

ONE GLOBALManagement portal

Manage all global telephony numbers and users in one place - LoopUp One - with role and location-based access.

One global support team loopup icon

ONE GLOBALVoice network

Premium global voice network, leveraging the resiliency and highest quality routing of 20 tier-1 carriers.

One Global pricing tariff loopup icon

ONE GLOBALSupport team

Streamlined and consistent 24/7 multilingual global support and network performance monitoring.

Let's talk

Speak to a member of our team to discuss how LoopUp can support your cloud communications journey, or to ask us a question.

LoopUp delivers scalable, cloud-native contact centre solutions built on Microsoft Teams, ranging from native Teams capabilities to advanced routing with Luware Nimbus, tailored to your needs globally.

Native Teams capabilities include Call Queues, Auto Attendants and the Queues app, which support basic call flows, IVRs and shared call handling.

For more sophisticated needs, LoopUp integrates Luware Nimbus, which adds skills-based routing, multi-tier IVRs and advanced queuing on top of Microsoft Teams.

Yes. It offers CRM connectivity with platforms such as Microsoft Dynamics 365 and Salesforce, along with callback capabilities.

Yes. It's a fully cloud-based deployment with no hardware requirements, rolled out in structured, phased stages aligned with Microsoft and Luware best practice.

The solution provides real-time and historical dashboards with supervisor functionality to monitor and manage contact centre performance.

LoopUp provides vendor-agnostic guidance for any Teams-certified contact centre solution, so you're not locked into a single technology partner.

500 multinational IT leaders surveyed

One uncomfortable truth about telecoms

Don't be the last to find out

LoopUp guide