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The shift to remote and hybrid work during the pandemic pushed platforms like Microsoft Teams to the forefront — becoming the go-to space for meetings, messaging, and collaboration. But while most communication moved into one central hub, voice has been slower to follow.
In a recent episode of “What’s Up with Tech?” hosted by Evan Kirstel, LoopUp Co-CEO Steve Flavell dives into the role of telephony in the unified communications story — and why it remains one of the biggest gaps in otherwise modern setups.
Steve shares how LoopUp is helping businesses bridge that divide, especially in global environments where telephony needs to scale across borders and integrate cleanly into Microsoft Teams. As companies move away from managing siloed systems and regional carriers, the value of a single, integrated communications environment becomes clear — not just for IT, but for end users.
The discussion also covers how this shift opens the door to more intelligent communications: with voice data now part of the platform, tools like Microsoft Copilot can finally tap into a complete picture of workplace collaboration.
Steve gives a preview of what’s next for LoopUp as well, including the upcoming launch of “LoopUp One,” a new portal designed to simplify global voice management with deeper analytics and easier control across regions.
