The Definitive Guide to Microsoft Teams Operator Connect

As the world has embraced hybrid work models, demand for tools that replicate office-style collaboration on mobile, desktop, and web browsers has escalated. In this guide, we’ll delve into how organizations can modernize their telephony infrastructure using Microsoft Operator Connect for Microsoft Teams.

We’ll unpack how unified communications functions using cloud telephony and Microsoft Teams, with specific focus on Operator Connect. We’ll also go through how organizations can make the shift to Teams Operator Connect.

Let’s begin our journey.

In Conclusion

Why Organisations Need a Modern Communication Strategy

In an era where global and remote workforces are the norm, a secure and reliable approach to communicate and collaborate is not just a luxury, but a necessity. This is particularly true as working from home has become commonplace, and colleagues no longer interacting in person on a daily basis.

Historically, traditional business telephony served its purpose well, but in the digital age, its limitations have become more evident. The modern workforce is often location-agnostic, frequently working from home, and a return to traveling to meet clients, which makes reliance on on-premises communications infrastructure a challenge. This is where Microsoft Operator Connect really shines.

Modern workers need flexibility to communicate from anywhere, using any of their devices, as they navigate between laptops, smartphones, tablets, and more throughout their workday. The ability to seamlessly transition between these devices and maintain real-time conversations is essential.

Achieving this contemporary communication approach necessitates the use of unified communications, cloud telephony, and other groundbreaking technologies. So before we start taking a look at Teams Operator Connect, let’s delve into what some of these terms mean.

What is Unified Communications?

Unified communications (UC) denotes a comprehensive and integrated approach to communication and collaboration for digital workforces. Specifically, this includes voice, video, screen sharing, messaging, file sharing, and more.

Efficient collaboration, particularly amongst a highly distributed workforce, can be a game-changer for organizations. The capability to communicate across various devices, apps, and media types often boosts productivity. Real-time communicate across multiple mediums, along with document sharing from a singular interface, can revolutionize the employee experience.

A sound UC strategy also provides consistent experiences, enabling employees to seamlessly connect across multiple channels and locations as required. Such consistency ensures that users can swiftly adapt to collaborative workflows without having to familiarize themselves with a host of disparate tools.

From a business standpoint, standardized and integrated tools are significantly easier to manage. Fragmented systems necessitate a broader set of expertise to ensure ongoing functionality and troubleshoot arising issues. Therefore, consolidating communication capabilities into a single platform can yield substantial efficiencies for IT departments.

A robust unified communications strategy usually leverages an integrated collaboration platform like Microsoft Teams, the final addition of cloud telephony (Teams Phone) can overcome the inefficiencies of a fragmented and siloed communication technology stack.

Understanding Cloud Telephony

Cloud telephony, or cloud calling, is a method for delivering voice communication services via the cloud (in this case through Teams Operator Connect, but we’ll get into specifics later), bypassing traditional on-premises systems. From an end-user perspective, the transition is virtually seamless, but behind the scenes, all data is securely stored on cloud servers that are accessible over the Internet.

This is a departure from legacy practices where businesses would depend on a physical Private Branch Exchange (PBX) phone system at each office locations. Such systems, needing physical space and dedicated systems administrators with telecom expertise, would connect to public telephone networks or Voice over Internet Protocol (VoIP) services for external phone calls. Any changes to this setup often led to rerouting wires and interruption of service.

However, cloud telephony transmits calls to an off-site resilient cloud-hosted PBX (Microsoft Teams Phone), which identifies the destination and routes the calls through an IP network or over the Internet to establish a connection. These routes are easily configurable within minutes, bypassing the need for physical wires.

Moreover, cloud telephony enhances communication accessibility. Traditionally, calls had to be forward to mobiles when employees were off-site. Now, cloud telephony empowers users to send and receive calls from any Internet-enabled device.

Cloud Telephony vs Traditional PBX Systems: The crucial differences

Organizations should consider key differences between traditional and cloud telephony systems in terms of flexibility, costs, and agility.

Cloud telephony providers typically offer on-demand services (i.e., Software-as-a-Service), negating the need for customers to manage any telephony hardware or software themselves. Unlike before, when organizations had to estimate the capacity requirements for each office and install suitable hardware, cloud telephony allows organizations to devote less time to managing telephony and more to higher-level tasks.

Traditional PBX systems often needed proprietary phones, locking organizations to specific vendors. With cloud telephony, on the other hand, enables users to make and receive calls any Internet-connected device that supports the client software, making the “bring your own device” (BYOD) trend possible and allowing access to business-critical applications from a personal device, such as their business phoneline.

Transitioning to cloud solutions eliminates upfront hardware investment costs and reduces ongoing maintenance expenses. There’s no need for physical PBX boxes, handsets, or a dedicated IT team. Cloud telephony, often billed as a usage-based subscription, allows organizations to pay for only what they need, instead of over-provisioning infrastructure for future growth and spikes.

The agility of cloud solutions, along with cost savings, is another significant benefit. Cloud services can offer near-unlimited scalability to meet usage trends. Traditional systems often limit the number of outside telephone lines or the maximum number of internal devices. Cloud telephony makes moves, changes, expansions, or ‘rightsizing’ easier for organizations.

Voice over Internet Protocol (VoIP)

Looking for new telephony systems many organizations encounter Voice over Internet Protocol (VoIP) or IP telephony solutions. While they offer similar benefits as cloud telephony by moving away from traditional PBX systems and dedicated cabling, they are still not as comprehensive as UC solutions, which offer much more than just calling.

Most cloud telephony systems are part of a UC solution that incorporates broader communication and collaboration services like instant messaging (chat), audio and video, conferencing, document collaboration, and screen sharing. When these solutions are charged on a subscription model, they’re referred to as Unified Communications as a Service (UCaaS).

Optimizing Communications with Microsoft Teams Operator Connect

Numerous enterprise organizations are leveraging Microsoft Office 365’s suite of tools, specifically Microsoft Teams with instant messaging, calling, video conferencing, document collaboration, and screen sharing, to improve workplace productivity.

Microsoft Teams is essential for many organizations because it seamlessly integrates with all major Microsoft products. Office365 (Microsoft’s Cloud Office productivity suite) includes business-critical applications like Word, Excel, PowerPoint, OneNote, Stream, SharePoint, and more. That means you can easily share and collaborate on documents within Microsoft Teams without switching between different interfaces.

Since the start of global pandemic Microsoft Teams usage has continued to grow exponentially, with more and more businesses choosing to optimize their communication through Microsoft Teams. Operator Connect is allowing this transition to be even smoother.

Microsoft has seen continued growth with its share of the enterprise communication space, positioning Teams as a comprehensive solution is becoming more and more dominating each year. In fact, Microsoft Teams hit 300 million daily active users in 2023, a huge leap from 44 million near the start of the pandemic in March 2020. Which itself was quite an increase from 20 million daily active users in November 2019, less than a year earlier.

Enabling External Communication

As well as the extensive internal and external collaborative use-cases of Microsoft Teams, external voice telephony can be added using Microsoft’s own PBX in the cloud called Microsoft Teams Phone.

Microsoft Teams can be used as a full featured business telephony solution, meaning you no longer need an existing PBX phone system and all of its associated equipment and costs. Teams provides the same internal and external voice calling as a traditional PBX, but also brings with it the full Microsoft Teams suite of communication and collaboration tools.

Using Microsoft Teams to make and receive telephone calls allows your users to be flexible and more effective in the way they communicate and collaborate. That’s because users can make and receive calls using the same Teams-enabled device, from anywhere, that they use for all other communications and collaboration. Users can also forward, transfer, or record calls as well. Therefore, Microsoft Teams can nurture greater productivity across the entire organization.

A single unified communications and collaboration solution for internal and external communications as well as telephony is much easier to administer. Global operational efficiencies can from adopting a common policy across all sites, can reduce complexity, time, and effort. Teams Phone administrators can also control calling policies, assign numbers, and update user settings from the same portal used for managing all aspects of Microsoft Teams.

For organizations to migrate to Microsoft Teams Phone for external calls, they’ll need to connect their tenant to the Public Switched Telephone Network (PSTN).

What is Operator Connect?

Operator Connect is one of the ways to provide access to the PSTN (public switched telephone network) to Microsoft Teams, so users can make and receive external telephone phone calls on any Teams device.

Historically, business telephone calls have been delivered using a Private Branch Exchange (PBX) phone system, traditionally a physical device or virtual appliance located on the business premises.

Microsoft Teams can replacing an existing PBX phone system and its associated equipment and costs with a cloud-based solution, to also provide telephony, for voice calling capabilities inside and outside your organization.

To get up and running, you will need:

A ‘Microsoft Teams Phone Standard’ license (formerly known as Phone System license) for each user in your Office 365 tenant that needs a phone number. This provides call control and PBX functionality in Microsoft Teams.
A connection between Microsoft Teams and the Public Switched Telephone Network (PSTN). There are three ways to achieve this:

Operator Connect – a telecommunications service provider that has undergone a rigorous certification process, connects the Microsoft Phone System to the PSTN via their infrastructure with dedicated peering to Microsoft’s Teams Phone PSTN Hub in Microsoft Azure. Operators that have broad global coverage often have the advantage of bespoke tariffs and cost-effective pricing. With the right Operator Connect provider bespoke integrations with remaining on-premises or 3rd party systems is still possible. Therefore, Operator Connect equally appeals to small and larger organizations alike due to the simple and quick setup, assured service levels, one provider across multiple locations, one contract, and one global management portal.
Direct Routing – originally designed as a way for organizations to deploy in-house, Direct Routing is a method to integrate existing PSTN Gateways (also known as Session Border Controllers (SBCs) used with PBXs to integrate with Microsoft Teams, allowing organizations to bring their existing physical PSTN connectivity into Teams Phone. Direct Routing was picked up by hosting partners, and managed service providers offering Direct Routing as a Service (DRaaS). DRaaS solutions often include PSTN Access, but self-hosted or partner-hosted Direct Routing solutions would still need a carrier to provide PSTN connectivity. There is no certification program for Direct Routing or DRaaS providers themselves, although they should use devices from a vendor that has their product line certified by Microsoft. Direct Routing previously dominated, until Operator Connect was introduced in September 2021. Due to Direct Routing’s relative complexity to implement, dependency on having Teams admin roles access to setup and maintain, many DRaaS providers that were able to transition to Operator Connect have done so.
Microsoft Calling Plans – are only available where Microsoft themselves are acting as a regulated telecommunications service provider and peer with a local carrier behind the scenes. Microsoft has domestic and international fixed price plans for just over 30 countries. Calling Plans tend to be popular with small organizations.

LoopUp provides a certified Operator Connect service as well as Direct Routing using certified SBCs to be able to provide ultimate flexibility for customers no matter how challenging their needs are.

Diagram showing how LoopUp uses Operator Connect for cloud communications

Let’s get started comparing Operator Connect, Direct Routing, and Microsoft Calling Plans!

Operator Connect vs Microsoft Calling Plans

Microsoft Teams is known for being straightforward to use internally, but there are a few different ways to add external calling to the PSTN network. The PSTN is the telephone network that has been in use since the early days of voice communication, providing call termination (delivering a phone call to a telephony in somebody’s house or business) as well as the backbone for national and international calls between telephony operators.

The quickest method for connecting Microsoft Teams to the PSTN network is through Microsoft’s own cloud-based Calling Plans. With this approach, Microsoft is the telecommunications service provider for all calls. Pricing and tariffs for the Calling Plans depend on whether you choose ‘Domestic Calling Plans’, ‘Domestic and International Calling Plans’, or ‘Pay-As-You-Go Calling Plans’ for your users.

Calling Plans can be a quick and easy way for smaller firms to light up telephony in their tenant, there are some drawbacks in terms of coverage, cost, and support.

Mainly, countries where calling plans are available is limited to 33 countries at this moment in time, Microsoft have been known to slowly expand this, but there hasn’t been any significant increase for a while. This situation could change however, it is worth checking that the countries you need are covered. Besides the comparative lack of countries available when compared with Operator Connect providers, multinational companies would need separate Microsoft Calling Plans for each country they operate in.

Call charges are also a factor to be taken into account depending on requirements. Other than the Pay-As-You-Go Calling Plan option, the other plans offer a fixed bundle of calls, which can be expensive and have limited flexibility to meet an organization’s wide ranging needs. Calling Plans with international calls start at £24 per user per month. More details on call charges can be found here: Calling Plans.

There is also limited customer support available, so if you lack internal resources to manage your telephony, this could be an issue. This is especially true for large organizations with complex communication requirements.

Microsoft Operator Connect

Operator Connect is the newest way to connect Microsoft Teams Phone to the PSTN by leveraging existing or new telco partnerships. Microsoft Operator Connect is limited to carefully selected service providers who have gone through a rigorous certification process with Microsoft.

Microsoft’s certification process is designed to fully test the provider to ensure that they can offer the compatibility, quality, and service levels expected. This is process is completed for each country a chosen provider wishes to operate in.

Operator Connect is a more flexible way for organizations to complete a migration to Microsoft Teams Phone since they can choose from a list of certified partners who can offer service in the desired countries. These organizations can benefit from the wider coverage and managed service wrappers offered by a 3rd party provider while still gaining the flexibility offered by solutions such as Microsoft Calling Plans.

Operator Connect is often the same or similar price to Direct Routing, and both can be cheaper compared to Calling Plans which generally stack up as more expensive at scale.

Operator Connect vs Direct Routing

Direct Routing was the only option before Operator Connect for a company to connect Teams to the PSTN via their existing telephony provider using dedicated PSTN Gateways or Session Border Controllers (SBCs). Instead of deploying the necessary configuration and dedicated infrastructure for Direct Routing yourself, a DRaaS provider can provide use of their multi-tenant cloud infrastructure, as well as providing the telephony interconnect to route incoming and outgoing external calls to Microsoft Teams if they are regulated to do so.

When looking at Direct Routing vs Operator Connect, they both have some advantages for larger organizations over Microsoft Calling Plans. In fact, industry analysts had previously predicted that by 2022, as many as 90% of large enterprises using Teams for telephony will use Direct Routing for PSTN connectivity. And with the advent of Operator Connect there’s even more options available besides using Microsoft’s for telephony. That’s because going with an Operator Connect (or Direct Routing) partner can bring greater flexibility, broader coverage, lower rates, and increased levels of support than Microsoft can provide with Calling Plans.

Before Operator Connect, Direct Routing was seen as being more flexible because organizations can continue to use their existing provider’s telephone lines with Microsoft Teams, however with the prevalence of SIP Services having almost replaced physical ISDN and legacy copper phone lines – the need for physically deploying Direct Routing infrastructure internally has significantly diminished. DRaaS, that had become a more popular alternative is now seeing many organizations favoring Operator Connect instead, mainly for the tighter integration through official Microsoft Operator Connect API and the Operator Connect service providers allowing you manage your numbers more efficiently through the Microsoft Teams Admin Portal than was ever possible with Direct Routing.

As mentioned, Calling Plans are only available for users that are located within a limited list of countries, so multinational enterprises may not be able to use Calling Plans for every region they operate in. Some managed service providers, however, have worldwide networks with global coverage so that organizations can standardize on Microsoft Teams using Operator Connect as their unified communications system across their entire organization, elevated with Teams Phone to include enterprise PBX functionality, bringing telephony into the mix as a full unified communications solution.

Very often, organizations will have cheaper rates with independent operators than with Microsoft’s Calling Plans. That’s because having one contract brings economies of scale and efficient use of bundles to all telephony users. Using one global provider that offers pooling between users and countries allows organizations to eliminate wasted minutes or avoid topping up maxed out individual accounts.

Diagram showing how LoopUp uses Operator Connect for cloud communications and direct routing

Finally, a managed service provider can offer additional support and expertise to plan the migration to Operator Connect and get employees up-to-speed with Microsoft Teams. While Microsoft has resources for implementing its Calling Plans, it’s very much a do-it-yourself solution. That’s why Direct Routing, though it may sound more complicated, is often easier to implement with support from a trusted provider, and easier still with the advent of Operator Connect. Let’s take a closer look at how an Operator Connect implementation works.

How Do You Implement Microsoft Teams Operator Connect?

Equally if you are already using Microsoft Teams internally or migrating from another communication system, implementing Operator Connect for Teams can be stress-free.

Roll Out Microsoft Teams Internally

First, companies should look to use Microsoft Teams for internal communication. For those organizations still considering the move to MS Teams, see Microsoft’s guide on how to start an organization wide roll out to Microsoft Teams. As previously stated, moving to Microsoft Teams will bring huge benefits in terms of communication, collaboration, and productivity.

Even if organizations are using another UC platform like Skype for Business, Slack, or any other, both solutions can exist side by side in the organization in the short term. This makes a phased migration to Microsoft Teams Operator Connect a possibility for any organization.

Obtain Microsoft Teams Phone Licenses

If Microsoft Teams is already used across the organization, next up will be to check their licenses include Microsoft Teams Phone Standard license for each individual user. See the next section for more information on Microsoft licensing requirements.

Organizations will also need a contract with a third-party telecommunications service provider. When making the move to Operator Connect, it’s sensible to look for a reliable provider with the coverage you need along with a proven track record. Luckily the Operator Connect program is only open to certified providers, whereas Direct Routing was a solution that anybody could provide. The right Microsoft certified partner can also ensure a successful implementation of Operator Connect for Microsoft Teams by offering design services, bespoke integrations, migration assistance, training material, technical support, and more.

Choose an Operator from the Operator Connect Portal

There are several ways to choose your Operator Connect provider. It may be that your existing provider is already on the Operator Connect program and can offer service in the countries you require. Alternatively, you can directly in the Teams Admin Center or from the Operator Connect Directory.

Or for an impartial and independent comparison, Empowering.Cloud have created an Operator Connect comparison tool for helping organizations look at the all of the operators in the Operator Connect program and their coverage.

As mentioned, it is possible to completely mix and match all available options covered in this guide, to have Microsoft Calling Plans, your own Direct Routing configuration, hosted Direct Routing by a managed service provider, Direct Routing-as-a-Service, and Operator Connect from more than one operator all in the same tenant. But why would you do that? There are obvious benefits from selecting a single provider, the most important thing is coverage, then the reduction in administrative overhead, consistent design, far simplified troubleshooting, and not to mention the purchasing power you would have when approaching a single provider.

Granting Consent through Operator Connect

Operator Connect is incredibly easy to enable for your organization. Once you have chosen your operators from the list provided in the Teams Admin Center, all you have to do is submit the form to give consent. This will allow any Operator Connect provider to upload numbers into your tenant. Assuming you have already entered into a contract for the service, the technical steps can be completed in minutes.

After you have given consent to one or more countries and the numbers have been uploaded to your tenant, they can be used immediately and assigned to accounts that have the correct licensing. Assigning Operator Connect numbers can be done in various ways:

PowerShell
Teams Admin Center
Provisioning Tools provided by your Operator Connect partner

Acquiring Numbers

It’s so important to reduce the impact to employees as much as possible. That means handling number porting for all countries where it’s possible, so that users can retain their existing phone numbers.

If a country’s regulations don’t allow or provide a framework for number porting, or the organization simply prefers the fresh start of a new number range, that can often be achieved quicker than porting. After the migration, it’s also straightforward to add new users from the management portal.

Employee Training

During any change project, organizations should look at following an adoption and change management approach with their employees to make the most out of Microsoft Teams Phone. You should question why you are embarking on a project of this nature if you are only aiming to reproduce the same configuration as you previously had, there are numerous new and different capabilities that a modern and flexible UC solution such as Microsoft Teams has over a traditional PBX system, Take advantage of the new ways of working that meet the needs of modern businesses.

As soon as your staff adopt these new ways of working, collaborating, and communicating – organizations would see a substantial improvement in productivity. That’s why it’s critical to choose an Operator Connect partner that can offer appropriate training resources along with onboarding.

Microsoft Teams Operator Connect Licensing Requirements

You will need to obtain licenses for “Microsoft Teams” and “Microsoft Teams Phone Standard” respectively to enable Microsoft Teams to be used for any method of connecting telephony. You don’t need to have a specific Operator Connect license.

Teams Phone Standard is the most important add-on relating to this guide, but to be eligible for this add-on, the account must already have a Microsoft Teams license, this comes part of most Office 365 and Microsoft 365, including Business and Enterprise.

The most common licenses are either the E3 or E5, Microsoft’s E3 license bundle includes Microsoft Teams, but excludes the phone system features, which need to be added separately by also assigning the Microsoft Teams Phone Standard add-on.

The E5 license also includes Microsoft Teams, as well as Microsoft Teams Phone Standard bundled in. That means organizations using this bundle for their users have all the Microsoft licenses necessary to get started and you have everything you need to start using Operator Connect.

For common area scenarios Microsoft have a specific bundle, this is the Teams Shared Device license and is used in situations where you require a physical Teams Phone to be available with a number for use by multiple people, in areas such as a reception or canteen.

This license can also be used for enabling users to have flexible working scenarios such as Teams Displays for hot desking and Teams Panels for meeting spaces.

Another useful license to be aware of is the “Microsoft Teams Phone Resource Account” license, this is now required for every Call Queue or Auto-Attendant you have in your organization, this license allows a resource account to be given an Operator Connect phone number so external people can call in, such as a mainline phone number, or sales hotline.

Microsoft understands that organizations are made up from many different personas, from knowledge workers, front line workers, VIPs, and almost infinite variations in between depending on your industry. Microsoft allows you to mix and match licenses to save cost, meaning you can buy the lower bundle and selectively purchase add-ons to give specific users access to Teams Phone, or you may find that it’s more cost-effective to buy an E5 plan. That’s because when you buy several add-on licenses individually instead of as part of a plan, you may end up with a higher combined cost.

Before purchasing any licenses, it’s best to consult a Microsoft certified partner to learn an optimal solution for the business. Also, remember that the Operator Connect service provider will require a license or subscription fee as well on top of your Microsoft licensing.

Advantages of Microsoft Teams Operator Connect

The objective of most digital transformation projects is to transition IT software and processes towards a more unified and consistent system. However, telephony often gets neglected, leading to many businesses to continue using a scattered collection of PBX hardware across their global offices.

Switching to Microsoft Teams provides an efficient way to achieve consolidated communications. Here are the key benefits organizations can anticipate.

Centralization

Transitioning to Microsoft Teams with Operator Connect homogenizes communication throughout the organization. Consequently, organizations can utilize a single telephony solution to streamline compliance, centralize IT support, and simplify employee training since the same user experience can be replicated globally.

Simplicity

Microsoft Teams Operator Connect minimizes the number of necessary vendor relationships by replacing various local carriers with a one provider, globally. Existing numbers can be ported to the cloud telephony solution and used worldwide, significantly reducing the complexity of the organization’s communication technology stack.

Agility

A cloud-based solution eliminates the need to manage out of date on-premises PBX equipment across different offices. It becomes straightforward to add, modify, or remove telephony for Microsoft Teams users as the workforce adjusts to the ever-changing business landscape. Innovative business models like hot-desking, mobile working, and remote working become viable as locations become irrelevant.

Consistency

Utilizing the same Microsoft Teams user interface for both internal and external communications, allows for a consistent user experience. Almost every collaboration tool, from video conferencing to file sharing is accessible in the same application as external phone calls. This approach fosters a more productive work environment that’s integrates tightly with other business applications and Microsoft products.

Reliability

A centralized telephony solution is simpler for IT teams to manage and monitor. Global data on usage can assist in identifying issues and reroute calls to manage quality more effectively. This is particularly beneficial for managed service providers that offer regional carrier redundancy with failover for when there are inevitable issues with a single carrier. With the system linked to Microsoft’s security and access solutions, organizations can have greater confidence that their communications will function as expected.

Cost Reduction

On-premises telephony hardware can be expensive and demanding to install and maintain. Shifting to the cloud saves time and ensures organizations only pay for the resources they truly need. Operator Connect also creates economies of scale by consolidating regional carriers into a single global plan. For most organizations —where communication technology isn’t a core skillset — full migration to Microsoft Teams can decrease costs and enable a shift in focus towards other digital initiatives.

In Conclusion

Remote work, though gradually increasing for some time, has seen a significant boost due to the global pandemic. As organizations adapt to remote teams by adopting flexible business processes, shuttering underused offices, and launching other digital initiatives, they should contemplate a contemporary approach to business communication.

LoopUp, a certified Operator Connect provider with the broadest country coverage is also a Microsoft Solutions Partner for Modern Work, helps organizations with adopting Operator Connect for Microsoft Teams calling on our own global voice network. With 18 carefully-selected tier-1 carriers, LoopUp’s private global network provides regional carrier redundancy and 99.995% uptime availability, making it a dependable solution for unified communications.

Serving some of the world’s largest multinationals globally, LoopUp is equipped to assist organizations swiftly modernize their communication and collaboration strategies with Operator Connect. With worldwide presence and 24/7 multilingual support, LoopUp has established itself as a trusted provider for communication solutions and remote work initiatives.

Embrace Microsoft Teams Operator Connect to implement a modern approach to communications. This way, your organization can maintain a competitive edge well into the future.

Interested in learning about Microsoft Operator Connect for Teams? Contact LoopUp to discuss how we can assist your cloud communication journey.