LoopUp’s Contact Centre
Whether you need simple call flows or sophisticated functionality, we deliver tailored, cloud-native solutions to meet your needs—globally. Solution includes:
Vendor-agnostic guidance for any Teams-certified contact center solution.
Native Teams Features: Call Queues, Auto Attendants, and Queues App for basic call flows, IVRs, and shared call handling.
Luware Nimbus (Optional): Teams-native contact center with skill-based routing, multi-tier IVRs, and advanced queuing.
Real-time and historical reporting with supervisor dashboards.
Fully cloud-based deployment, no hardware required.
CRM integration (Dynamics 365, Salesforce, etc.) and callback functionality.
Structured, phased deployments aligned with Microsoft and Luware best practices.
