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The Story of LoopUp’s Strategic Pivot Featured in Business Quarter

Business Quarter recently featured LoopUp Co-CEO, Steve Flavell, in an in-depth interview about how LoopUp has evolved and adapted in a rapidly changing communications market.

In the article, Steve reflects on how our story began with a simple mission: deliver the highest quality and most reliable audio conferencing experience for business. For many years that focus earned us a loyal customer base and a strong reputation worldwide.

Then the pandemic changed everything. Almost overnight, the way people worked and communicated was transformed. Integrated platforms like Microsoft Teams became the center of daily collaboration, and demand for standalone audio conferencing shifted dramatically.

We responded quickly. Building on our deep expertise in enterprise voice, we pivoted to become a multinational cloud telephony provider fully integrated with Microsoft Teams. Our goal was clear: help multinational organizations unify their voice services across every country in which they operate, while navigating complex regulations, local carriers, and technical requirements.

Our ONE GLOBAL proposition brings all telephony into one contract, one management portal, and one support team. This delivers the consistency, visibility, and simplicity that enterprises need in a modern communications environment.

As AI continues to transform how people connect and collaborate, Steve shares why our focus remains on helping customers adapt quickly and get the most from the tools they use every day.

You can read the full interview in Business Quarter here: Business Quarter Executive

About LoopUp

LoopUp helps multinational enterprises consolidate how they buy and manage global Microsoft Teams telephony, offering phone numbers and full cloud-based PSTN replacement in more than 100 countries. LoopUp eliminates the need to manage multiple regional carriers, offering a single contract, consistent service delivery, and integrated Microsoft Teams voice – all backed by global design, deployment, and support. LoopUp is headquartered in London with operations worldwide. For more information, please visit: https://loopup.com

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