MeetingZone Upgrade

MeetingZone was recently acquired by LoopUp. Most MeetingZone accounts are being upgraded to the LoopUp platform. We are doing this to make your conference calls better, and to move to next-generation telecoms infrastructure for greater platform reliability and call quality.

Please note that your existing MeetingZone dial-in numbers and access codes will remain unchanged and will continue to work after the upgrade to LoopUp.

Expand All

Information for MeetingZone users

Access to enhanced features

LoopUp is a premium remote meeting platform that helps organisations to collaborate more effectively. It has a simple, intuitive interface – no training required. After the upgrade, you will have access to a range of features to improve your meetings:

As an optional alternative to dialling in, you can click a join link and LoopUp calls you on a phone of your choice – so no more scrambling for dial-in numbers and codes
Call Start Alerts let you know when your first guest joins
Simple interface shows who’s on and who’s talking
Identify and mute distracting background noise
LoopUp for Outlook makes it easy to send meeting invites
Mobile app allows you to manage meetings from your phone
One-click screen sharing
One-click video conferencing

Timetable for upgrading your account

In August / September 2019, MeetingZone user accounts will move to the LoopUp platform. Given the large volume of accounts, we are moving them in batches – we are going as quickly as we can! When we have confirmed the timing of your account upgrade, we’ll let you know. We’ll also tell you how to get the most from your new LoopUp account.

Please note that your existing MeetingZone dial-in numbers and access codes will remain unchanged and will continue to work after the upgrade to LoopUp.

Setting up your LoopUp profile

After your user account is moved to LoopUp, you will receive an email inviting you to set up your LoopUp profile. You’ll need a LoopUp profile to access enhanced features like call start alerts, visibility of who’s on your call and who’s speaking, screen sharing, video conferencing and call recording.

Setting up your LoopUp profile is quick and easy – it should only take a few minutes. You’ll be invited to create a password, download the Outlook Invite Tool and mobile app, save phone numbers for quicker access to your meetings, and upload a photo and profile information so that meeting attendees know more about you.

Don’t worry if you don’t have time to set up your LoopUp profile immediately – you’ll still be able to join your conference calls with your existing MeetingZone dial-in numbers and access codes, and you can set up your LoopUp account later.

If you don’t receive a set-up email from LoopUp, you can still set up your LoopUp profile using your existing MeetingZone access PINs.

Please note that you will not be able to set up your LoopUp profile until your user account has been moved to LoopUp. When we have confirmed the timing of your account upgrade, we’ll let you know.

Access to your MeetingZone customer portal and host conference control

After your user account has been moved to LoopUp, you will still be able to sign in to your MeetingZone customer portal to access your call recordings and call history. However, you will no longer be able to send meeting invites or join calls from your customer portal – you will need to use the LoopUp account area instead.

Information for MeetingZone account administrators

Process for upgrading your users

When we are ready to move your company account to the LoopUp platform, all account administrators will receive an email notifying them of the specific date that this will occur. All user accounts at a company will move on the same date. Users will also receive email notification.

After the user accounts are moved to LoopUp, users will receive an email inviting them to set up their LoopUp profile. Users will not require a LoopUp profile to join their conference calls. But we would encourage users to set up their LoopUp profile in order to gain access to a range of enhanced features.

We are only able to send set-up emails to users for whom we have a valid email address. Users that do not receive an email from LoopUp can set up their LoopUp profile using their MeetingZone access PINs. We will provide detailed information about how to do this before user accounts are moved to LoopUp.

LoopUp administrator area

After your user account has been moved to LoopUp, you will be able create, terminate and edit user accounts using the LoopUp administrator area. MeetingZone administrator accounts will automatically be provisioned as LoopUp administrator accounts when a company account is upgraded. LoopUp administrators will see an additional “Administrator” tab in their LoopUp account area which gives access to user information.

Pricing

We are retaining our Pay-As-You-Go pricing, so you only pay for what you use. And we’re committed to keeping our pricing competitive, so we are not increasing any of the rates that you currently pay.

We’ll send you another email with detailed pricing information before we upgrade your account.

Terms and Conditions

Customer contracts will still be with MeetingZone and terms and conditions will remain the same.

Data and Privacy

We are committed to data protection regulations. Full details of the personal data which we collect and the purposes for which we collect such personal data is set out in our Privacy Policy. LoopUp is ISO 27001 Certified which means that we adhere to industry recognised standards and processes for the protection of data (including personal data). You can find our commitment to you at https://loopup.com/en/legal/privacy-policy/

FAQ

Customer support

To find out more about the LoopUp premium remote meeting platform, visit https://loopup.com/support. If you have further questions about the upgrade process for your account, email us at customerservice@meetingzone.com.