Solution

Operator Connect and Direct Routing as a Service

Multinational and fully cloud-based Teams telephony

Ready for Microsoft Teams telephony?

Perhaps it’s time to save cost by eliminating the myriad of PBXs around your sites worldwide?

Perhaps you’ve already implemented Microsoft Teams telephony with an on premises SBC and are now keen to move to a fully cloud-based implementation?

Or perhaps your already using cloud-based Operator Connect and Direct Routing, but would like to consolidate service provision with a single partner worldwide? Why work with a patchwork of disparate regional vendors when you can… just have one?

Ready to speak to an expert?

Contact us

What's included?

Our fully cloud-based and multinational Operator Connect and Direct Routing solution could be your last ever telephony implementation. LoopUp’s multinational Operator Connect and Direct Routing solution includes the following.

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Industry-leading geographic coverage in more than 100 countries.

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Full PSTN-replacement via local and toll-free DIDs.

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Number porting management (where permitted).

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No on premises SBCs required.

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Highest quality call routing via 20 leading carrier partners in LoopUp’s premium global voice network.

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Domestic and international CLI pass-through.

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Emergency Services support (country dependent).

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CNAM in the US.

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Integration with third party contact center and call recording solutions.

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Regulatory compliance.

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Microsoft certified.

Why LoopUp?

Simplify your world with LoopUp – a proven, global telecoms provider with deep expertise in voice solutions and a reputation for reliability and premium quality services, spanning 20 years.

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ONE GLOBAL Contract

One consistent agreement with one security review, one set of negotiations and one renewals process.

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ONE GLOBAL Pricing schedule

Consistent and transparent pricing around the world, with consolidated global purchasing power.

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ONE GLOBALManagement portal

Manage all global telephony numbers and users in one place - LoopUp One - with role and location-based access.

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ONE GLOBALVoice network

Premium global voice network, leveraging the resiliency and highest quality routing of 20 tier-1 carriers.

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ONE GLOBALSupport team

Streamlined and consistent 24/7 multilingual global support and network performance monitoring.

Let's talk

Speak to a member of our team to discuss how LoopUp can support your cloud communications journey, or to ask us a question.

Both connect PSTN calling to Microsoft Teams. Operator Connect provisions LoopUp as your carrier directly in the Teams Admin Center with no session border controllers (SBCs) to manage. Direct Routing, delivered as a service (DRaaS), connects Teams to the PSTN via SBCs that LoopUp hosts and manages for you. LoopUp offers both under a single global contract.

DRaaS is a fully managed Direct Routing service where LoopUp provides and manages the session border controllers and PSTN connectivity, so you get Teams calling without buying, hosting or maintaining any on-premises telephony infrastructure.

No. LoopUp's Operator Connect and Direct Routing service is fully cloud-based and requires no on-premises SBCs, the company describes it as “your last ever telephony implementation.”

Operator Connect is available in 71 countries. With Direct Routing (delivered as a service) and Bring Your Own Carrier, LoopUp extends Microsoft Teams telephony to 100+ countries in total, routed over a premium network of 20+ tier-1 carriers.

Operator Connect is the simplest, Microsoft-managed option in supported countries. Direct Routing (DRaaS) adds flexibility for wider coverage, custom routing and integrations. LoopUp advises on the right mix and can combine both across your global estate under one contract.

Yes. LoopUp manages number porting wherever it is legally permitted, and provides local and toll-free direct inward dialing (DID) numbers to fully replace the PSTN.

Yes. The service supports domestic and international calling line identification (CLI) pass-through, country-dependent emergency services, and caller name (CNAM) in the US.

Yes. LoopUp's Operator Connect and Direct Routing service is compatible with third-party contact centre and call recording solutions, and is Microsoft certified for compliance.

Yes. LoopUp can run Operator Connect where it is certified and Direct Routing as a Service or Bring Your Own Carrier where it is not, including highly regulated markets. All numbers and users are still managed in LoopUp One and supported by one 24/7 team, so the mix is operational rather than a second vendor project.

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