After just completing a talk around complex calling scenarios which included a deep discussion into the Microsoft SIP Gateway. I’m super happy to see a brand new and well-known brand...
A new feature has hit Microsoft Teams Phone! It’s the ability to set call priorities within your call queues. If you’re managing multiple queues or juggling different types of incoming...
A huge win for Queues App users has started to hit tenants, Having the ability to have Shared Call History for your Queues so Agents can see all missed calls...
You can now configure line keys directly from the Teams Admin Center (TAC). This means admins can centrally manage how line keys behave across both Common Area Phones and personal...
A handy update for Teams Phone admins managing shared devices aka Common Area Devices. You can now remotely manage frequently used contacts for Common Area Phones. These contacts appear in...
Call transfers from Teams Phone devices are now faster and more accurate thanks to suggested contacts. During an active call, users will see a list of intelligently surfaced contacts based...
July brought another update to Microsoft Teams Phone, and this is the ability to use Copilot during calls without enabling transcription or recording. This is a big win for organisations...
Microsoft Teams now allows admins to use Shifts scheduling groups as Call Queue groups. This is alongside the ability to use Teams Channels and individual Users & Groups. This means...
Does anyone remember the Power Model of certified Contact Centers? For the longest time it was known as the Power connectivity method, but Microsoft never did anything with this program...
A small but powerful update has landed for any Teams admins managing telephony at scale. You can now assign custom tags to telephone numbers using PowerShell. This is a great...
Cloud telephony has become essential for businesses supporting hybrid work — but it’s often misunderstood. VoIP may be the underlying technology, but delivering business-grade voice takes far more than just...
Another year another milestone for Microsoft to smash! In their recent Fiscal Year 2024 Q3 earnings they announced Team Phone has reached a milestone of over 20 million Teams Phone...
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