A handy update for Teams Phone admins managing shared devices aka Common Area Devices. You can now remotely manage frequently used contacts for Common Area Phones. These contacts appear in...
In a recent episode of the Startup Builders and Backers Podcast, LoopUp Co-CEO Steve Flavell joined host Neil C. Hughes to share the story of how he and fellow Co-CEO...
When multinational companies move their telephony to the cloud, most of the attention goes to the technology. Connectivity, SBCs, and integration with Microsoft Teams usually dominate the plan. Yet what...
Call transfers from Teams Phone devices are now faster and more accurate thanks to suggested contacts. During an active call, users will see a list of intelligently surfaced contacts based...
Number porting, the process of keeping existing phone numbers while moving to a new provider, often appears straightforward but is one of the most underestimated parts of a telephony transformation....
For years, global businesses have had to navigate the complexities of managing multiple regional carriers just to keep their phone systems running. In his recent Fast Mode article, Steve Flavell,...
The way enterprises communicate has changed forever. Video meetings and digital collaboration are now standard, but in many organizations telephony remains stuck in outdated and fragmented systems. In a recent...
Managing telephony across dozens of countries has never been simple. In his recent AI TechPark interview, Zach Bennett, Principal Architect at LoopUp, shares why many enterprises still struggle with fragmented...
July brought another update to Microsoft Teams Phone, and this is the ability to use Copilot during calls without enabling transcription or recording. This is a big win for organisations...
London, UK, 29, September, 2025: Leading multinational cloud telephony provider, LoopUp, and contact centre specialist, Luware, have formed a strategic partnership to integrate global telephony with Luware’s Microsoft Teams-native contact...
Microsoft Teams now allows admins to use Shifts scheduling groups as Call Queue groups. This is alongside the ability to use Teams Channels and individual Users & Groups. This means...
LoopUp Co-CEO and Co-Founder Steve Flavell has been featured in Intelligent CIO North America, highlighting why multinational enterprises are moving away from fragmented, region-by-region telecoms toward unified, cloud-based models integrated...
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