From our MVP
Tag Your Numbers in Teams Phone with PowerShell
A small but powerful update has landed for any Teams admins managing telephony at scale. You can now assign custom tags to telephone numbers using PowerShell. This is a great...
Zach Bennett
All posts by Zach Bennett
From our MVP
Microsoft SIP Gateway Welcomes Compatibility with 2N Devices
After just completing a talk around complex calling scenarios which included a deep discussion into the Microsoft SIP Gateway. I’m super happy to see a brand new and well-known brand...
From our MVP
Route Smarter, not Harder! Call Queue Priorities in Teams Phone.
A new feature has hit Microsoft Teams Phone! It’s the ability to set call priorities within your call queues. If you’re managing multiple queues or juggling different types of incoming...
From our MVP
No More Guesswork: Shared Call History in Teams Call Queues
A huge win for Queues App users has started to hit tenants, Having the ability to have Shared Call History for your Queues so Agents can see all missed calls...
From our MVP
Customise Line Keys on Teams Phones Without Touching the Device
You can now configure line keys directly from the Teams Admin Center (TAC). This means admins can centrally manage how line keys behave across both Common Area Phones and personal...
From our MVP
Admins Can Now Push Contacts to Common Area Phones
A handy update for Teams Phone admins managing shared devices aka Common Area Devices. You can now remotely manage frequently used contacts for Common Area Phones. These contacts appear in...
From our MVP
Teams Phone Gets Smarter with Transfer Suggestions
Call transfers from Teams Phone devices are now faster and more accurate thanks to suggested contacts. During an active call, users will see a list of intelligently surfaced contacts based...
From our MVP
No Transcription, No Recording, Still Copilot!
July brought another update to Microsoft Teams Phone, and this is the ability to use Copilot during calls without enabling transcription or recording. This is a big win for organisations...
From our MVP
Shifts Integration Comes to Teams Call Queues.
Microsoft Teams now allows admins to use Shifts scheduling groups as Call Queue groups. This is alongside the ability to use Teams Channels and individual Users & Groups. This means...
From our MVP
Goodbye Power….. Hello Unify!
Does anyone remember the Power Model of certified Contact Centers? For the longest time it was known as the Power connectivity method, but Microsoft never did anything with this program...
Blog
Experts Share: How VoIP Is Accommodating Remote Work
Cloud telephony has become essential for businesses supporting hybrid work — but it’s often misunderstood. VoIP may be the underlying technology, but delivering business-grade voice takes far more than just...
Blog
Teams Phone PSTN Users hit 20 million
Another year another milestone for Microsoft to smash! In their recent Fiscal Year 2024 Q3 earnings they announced Team Phone has reached a milestone of over 20 million Teams Phone...
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