Watch these short, step-by-step training videos to help everyone in your organisation get the most out of Microsoft Teams Calling.
This video shows you how to make a telephone call in Teams. It covers: where to find your phone number, access the dial pad, how to use speed dial.
This video provides an overview of call settings in Teams. It covers: call answering rules, call groups, and voicemail configuration.
This video provides an overview of actions you can take while on a call in Teams and where to find: hold, transfer, consultative transfer, captions.
This video shows you have to change and select devices in Teams and how to manage audio quality.
This video shows you how to place calls on hold, and how to resume calls in Teams.
This video shows you how to park and retrieve calls in Teams, allowing you to place a call on hold and retrieve it using a code.
This video shows you call transfer options in Teams including, how to transfer a call in progress to another Team’s user, a voice mailbox, or a mobile number.
This video shows you how to use consult then transfer which allows you to talk to the person you’d like to transfer a call to, before you transfer the call.
This video shows you how to allow other users to take calls for you or for others in Teams using the manage delegates feature.
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