Training
Mastering Microsoft Teams – Free training videos
Watch these short, step-by-step training videos to help everyone in your organisation get the most out of Microsoft Teams Calling.
Watch our Microsoft Teams Calling training videos
Our training videos show just how simple it is to switch to Microsoft Teams Calling for your business phone calls. They’re free to download and share with colleagues!
Training
1 – Make a call in Teams
This video shows you how to make a telephone call in Teams. It covers: where to find your phone number, access the dial pad, how to use speed dial.
Training
2 – Call settings in Teams
This video provides an overview of call settings in Teams. It covers: call answering rules, call groups, and voicemail configuration.
Training
3 – In-call controls in Teams
This video provides an overview of actions you can take while on a call in Teams and where to find: hold, transfer, consultative transfer, captions.
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4 – Device settings in Teams
This video shows you have to change and select devices in Teams and how to manage audio quality.
Training
5 – Hold and resume calls in Teams
This video shows you how to place calls on hold, and how to resume calls in Teams.
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6 – Call park and retrieve
This video shows you how to park and retrieve calls in Teams, allowing you to place a call on hold and retrieve it using a code.
Training
7 – Transfer a call
This video shows you call transfer options in Teams including, how to transfer a call in progress to another Team’s user, a voice mailbox, or a mobile number.
Training
8 – Consult then transfer
This video shows you how to use consult then transfer which allows you to talk to the person you’d like to transfer a call to, before you transfer the call.
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9 – Manage delegates
This video shows you how to allow other users to take calls for you or for others in Teams using the manage delegates feature.
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