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Mastering Microsoft Teams – Free training videos
Watch these short, step-by-step training videos to help everyone in your organisation get the most out of Microsoft Teams Calling.
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1 – Make a call in Teams
This video shows you how to make a telephone call in Teams. It covers: where to find your phone number, access the dial pad, how to use speed dial.
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2 – Call settings in Teams
This video provides an overview of call settings in Teams. It covers: call answering rules, call groups, and voicemail configuration.
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3 – In-call controls in Teams
This video provides an overview of actions you can take while on a call in Teams and where to find: hold, transfer, consultative transfer, captions.
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4 – Device settings in Teams
This video shows you have to change and select devices in Teams and how to manage audio quality.
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5 – Hold and resume calls in Teams
This video shows you how to place calls on hold, and how to resume calls in Teams.
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6 – Call park and retrieve
This video shows you how to park and retrieve calls in Teams, allowing you to place a call on hold and retrieve it using a code.
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7 – Transfer a call
This video shows you call transfer options in Teams including, how to transfer a call in progress to another Team’s user, a voice mailbox, or a mobile number.
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8 – Consult then transfer
This video shows you how to use consult then transfer which allows you to talk to the person you’d like to transfer a call to, before you transfer the call.
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9 – Manage delegates
This video shows you how to allow other users to take calls for you or for others in Teams using the manage delegates feature.
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