Cloud telephony has become essential for businesses supporting hybrid work — but it’s often misunderstood. VoIP may be the underlying technology, but delivering business-grade voice takes far more than just...
Another year another milestone for Microsoft to smash! In their recent Fiscal Year 2024 Q3 earnings they announced Team Phone has reached a milestone of over 20 million Teams Phone...
During a deployment of a phone system, it’s important to think about how your support teams could most likely see an increase in tickets and support for your end users....
Copilot, if you watched anything from this year’s Microsoft Ignite, you’ll be familiar with this technology. During this webinar Zach is joined by Michael Boggia from LoopUp and they discuss...
Training and support for your users is not a step to be forgotten, you’ve come so far in your migration so making sure your users have the best experience possible...
Once you’ve decided that Microsoft Teams Operator Connect is the way to go for your global calling solution, it’s best to familiarize yourself with the features available to your users...
Moving to Microsoft Teams Phone can come along with a lot of perceived complexities, especially when it comes to the unknowns around your disparate estate. Leigh and Zach spend this...
This episode kicks off the start of a 6-part series which will take its viewers on a journey of discovery when it comes to Microsoft Teams telephony options with a...
I spent some time this week looking over a tool which is provided for free for the Empowering.Cloud community, which aims to aid organisations with choosing the correct Operator Connect provider for them. The dashboard…
After Microsoft announced Operator Connect at Ignite in March 2021 it has quickly been adopted by service providers across the globe looking for a way to connect their voice services...
Optimising your corporate network pre- and post-deployment is vital in order for Teams telephony to perform effectively, as our simple guide explains… With 115 million daily active users and counting,...
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