On 11 March, all LoopUp employees globally were informed that they must work from home by default. Offices remain accessible for staff, but only for essential tasks that cannot be completed remotely.
We took this step in order to create social distance between staff. Our priority is the health and wellbeing of our employees, but we also have a responsibility to slow the spread of the coronavirus pandemic in order to protect vulnerable members of society and reduce the strain on healthcare providers.
LoopUp’s preparation for large-scale working from home began some weeks ago to ensure that if we needed to take this unprecedented measure, we could do so without compromising service delivery, customer support or information security. Read our full business continuity statement here >>
Our operations and support teams are distributed around the world, and use a 24/7 ‘follow the sun’ approach. Our network infrastructure is load-balanced across data centres in North America, Europe and Asia Pacific, and traffic can be routed to any of these locations in the event of disruption in another region.
Call volumes are higher than normal in some regions, but our infrastructure is fully scalable and has been stress-tested to multiples of current load levels. We continually monitor the performance of our platform, and there have been no service interruptions or audio quality degradation.
At LoopUp we understand that we are uniquely positioned to help people and businesses during these unprecedented times. Our customers rely on us right now and we are committed to helping them stay connected by maintaining exceptional service levels. And many other businesses are turning to LoopUp for a reliable, simple web-conferencing solution that can be deployed within 24 hours with no set-up fees or minimum contract. Learn more about how LoopUp supports large-scale remote working here >>