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Preparing your corporate network for Microsoft Teams telephony

Optimising your corporate network pre- and post-deployment is vital in order for Teams telephony to perform effectively, as our simple guide explains…

With 115 million daily active users and counting, Microsoft Teams is becoming an integral part of how the world does business today. So much so that enterprises everywhere are now adding cloud telephony into Teams to create a unified platform for internal and external communications and collaboration.

It’s a move that makes a huge amount of sense, but one that does require upfront planning and ongoing oversight to get the best out of Teams telephony. Organisations must ensure that their corporate networks are configured appropriately to optimise call quality and deliver the best user experience. Fortunately, the steps to take are relatively straightforward.

To help businesses navigate them, we have published a handy roadmap which includes essential best practice, entitled “Preparing your corporate network for Microsoft Teams telephony: A simple guide”.

The LoopUp guide covers:

  • How network issues can lead to “jitter” and “drop-out” on calls, explaining what these are, giving a brief overview of how Teams routes phone calls and describing how network performance affects the transmission of cloud telephony data “packets”
  • Why the quality of the corporate network (i.e. its performance) is just as important as quantity of network capacity (or bandwidth) – and why it matters even more for cloud telephony than it does for other types of Teams functionality, such as messaging and document sharing
  • How to optimise network quality in four easy steps, providing an outline of the Teams telephony data traffic “journey” and ways to avoid unnecessary diversions and bottlenecks along the way
  • How to plan for capacity, including why due diligence is required to understand the load that will be placed on the corporate network in terms of different types and locations of users, and what tools are available to assist with categorising user types
  • What metrics can be used to check the baseline network quality and what the advantages and limitations of these metrics are
  • The importance of ongoing post-deployment optimisation – why regular monitoring matters and how to access relevant data to review

Copies of the guide are free to download – simply click here for your copy.

For more information or to discuss implementing Microsoft Teams telephony in your organisation, contact a member of our sales team.

Ben Lee is a Senior Director in LoopUp’s Consulting Team. He has worked with Microsoft technologies for most of his career and has led some of the world’s largest UC deployments.

Also available from LoopUp:
Adding Cloud Telephony to Microsoft Teams: A Guide

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