LoopUp Principal Architect and Microsoft MVP, Zach Bennett has been featured in a recent IT Brief article focused on how organizations should be rethinking RFPs for global cloud voice as we head into 2026.
The piece explores a shift many global businesses are already feeling. Traditional telephony RFPs often struggle to keep up with the pace of cloud adoption, global expansion, and the increasing importance of Microsoft Teams as the central hub for collaboration. Zach’s contribution highlights the need for RFPs that are clearer, more outcome focused, and better aligned to how modern enterprises actually buy and run voice services today.
One of the key themes is the importance of simplicity at a global level. Rather than evaluating fragmented regional solutions in isolation, the article emphasizes looking at voice through a single global lens. That includes how numbers are sourced and managed, how services are deployed consistently across countries, and how ongoing changes are handled without adding operational overhead.
Another strong thread is future readiness. A smarter RFP does not just assess today’s requirements, but considers how the solution will scale as the business evolves. That means accounting for growth into new countries, organizational change, and the need for flexibility as Teams continues to develop as a platform.
Finally, the article reinforces the value of experience. Delivering cloud voice globally is not theoretical. It depends on proven processes, regulatory knowledge, and the ability to support customers long after deployment. Zach’s perspective reflects what it takes in practice to move from an RFP response to a service that works reliably day to day.
If you are planning a telephony RFP or revisiting an existing one, the article is well worth a read and offers a timely perspective on how to make the process more effective and more aligned with the realities of global cloud voice today.
About LoopUp
LoopUp helps multinational enterprises consolidate how they buy and manage their global Microsoft Teams telephony, offering phone numbers and full cloud-based, PSTN-replacement service in over 100 countries.
We liberate multinationals from the frustrations, complexities, and inefficiencies of working with multiple regional carriers, each with their own contracts, pricing, support teams, and management portals. LoopUp offers a single and consistent global solution, combining design, deployment, service delivery, and support – provided globally and all integrated with Microsoft Teams. LoopUp is headquartered in London with operations around the world.
