Blog
Microsoft Phone System: All you need to know
Phone System allows organisations to shift from on-premises PBX to cloud-based solutions. This guide will help you decide if Phone System is right for you.
Training
4 – Device settings in Teams
This video shows you have to change and select devices in Teams and how to manage audio quality.
Blog
LoopUp receives its third Microsoft Advanced Specialization
LoopUp has received the coveted Adoption and Change Management Advanced Specialization. To earn an advanced accreditation from the tech giant, a partner must meet demanding requirements. Performance measurements include a...
Blog
How pivotal are Adoption and Change Management (ACM) strategies post-pandemic?
Following the pandemic, everyone experienced so much change instantly – and we were fine! It gives a strong case for the wider use of ACM, but let's discuss how the pandemic is a little different…
Training
5 – Hold and resume calls in Teams
This video shows you how to place calls on hold, and how to resume calls in Teams.
Training
6 – Call park and retrieve
This video shows you how to park and retrieve calls in Teams, allowing you to place a call on hold and retrieve it using a code.
Blog
LoopUp acquires SyncRTC to accelerate innovation in cloud communications
We’re excited to announce that LoopUp has acquired SyncRTC, a hybrid collaboration software-as-a-service technology company.
Blog
Teams Calling: Unifying your Communication Suite
Microsoft Teams as a tool, with channelised chat, collaboration and meetings capabilities is the tech success story of the pandemic. It is Microsoft’s fastest growing business app – ever. According...
Blog
Devices and hardware for Microsoft Teams Calling
It's important to get the right technology when implementing Teams Calling. Device considerations include headsets, meeting room set-up and more.
Training
7 – Transfer a call
This video shows you call transfer options in Teams including, how to transfer a call in progress to another Team’s user, a voice mailbox, or a mobile number.
Training
8 – Consult then transfer
This video shows you how to use consult then transfer which allows you to talk to the person you’d like to transfer a call to, before you transfer the call.
Training
9 – Manage delegates
This video shows you how to allow other users to take calls for you or for others in Teams using the manage delegates feature.
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