Microsoft Teams Phone is widely adopted for its core capabilities, but many organizations overlook powerful features that can elevate their voice strategy. These advanced features can improve user experience, administration,...
After just completing a talk around complex calling scenarios which included a deep discussion into the Microsoft SIP Gateway. I’m super happy to see a brand new and well-known brand...
A new feature has hit Microsoft Teams Phone! It’s the ability to set call priorities within your call queues. If you’re managing multiple queues or juggling different types of incoming...
A huge win for Queues App users has started to hit tenants, Having the ability to have Shared Call History for your Queues so Agents can see all missed calls...
Remote collaboration is now the norm, but enterprise voice hasn’t kept pace. Zach Bennett, Principal Architect at LoopUp, recently spoke with Authority Magazine about where communication technology is heading and...
In a recent NODE Magazine article featuring Zach Bennett, Principal Architect at LoopUp and Microsoft MVP, the conversation around global telephony transformation gets a much needed reset. Rather than treating...
You can now configure line keys directly from the Teams Admin Center (TAC). This means admins can centrally manage how line keys behave across both Common Area Phones and personal...
A handy update for Teams Phone admins managing shared devices aka Common Area Devices. You can now remotely manage frequently used contacts for Common Area Phones. These contacts appear in...
Call transfers from Teams Phone devices are now faster and more accurate thanks to suggested contacts. During an active call, users will see a list of intelligently surfaced contacts based...
July brought another update to Microsoft Teams Phone, and this is the ability to use Copilot during calls without enabling transcription or recording. This is a big win for organisations...
Microsoft Teams now allows admins to use Shifts scheduling groups as Call Queue groups. This is alongside the ability to use Teams Channels and individual Users & Groups. This means...
LoopUp’s Zach Bennett has been featured in NODE Magazine, shining a spotlight on one of the biggest obstacles still facing multinational enterprises. Even in an era where Teams and other...
500 enterprise telecoms leaders think change is coming. See if you agree.
