From our MVP
Tag Your Numbers in Teams Phone with PowerShell
A small but powerful update has landed for any Teams admins managing telephony at scale. You can now assign custom tags to telephone numbers using PowerShell. This is a great...
From our MVP
Microsoft SIP Gateway Welcomes Compatibility with 2N Devices
After just completing a talk around complex calling scenarios which included a deep discussion into the Microsoft SIP Gateway. I’m super happy to see a brand new and well-known brand...
From our MVP
Route Smarter, not Harder! Call Queue Priorities in Teams Phone.
A new feature has hit Microsoft Teams Phone! It’s the ability to set call priorities within your call queues. If you’re managing multiple queues or juggling different types of incoming...
From our MVP
No More Guesswork: Shared Call History in Teams Call Queues
A huge win for Queues App users has started to hit tenants, Having the ability to have Shared Call History for your Queues so Agents can see all missed calls...
From our MVP
Redefining Global Communication: The Future Is Already Here: featured in Authority Magazine
Remote collaboration is now the norm, but enterprise voice hasn’t kept pace. Zach Bennett, Principal Architect at LoopUp, recently spoke with Authority Magazine about where communication technology is heading and...
From our MVP
Rethinking Your Global Telephony RFP to Shape Your Voice Strategy: featured in NODE Magazine
In a recent NODE Magazine article featuring Zach Bennett, Principal Architect at LoopUp and Microsoft MVP, the conversation around global telephony transformation gets a much needed reset. Rather than treating...
From our MVP
Customise Line Keys on Teams Phones Without Touching the Device
You can now configure line keys directly from the Teams Admin Center (TAC). This means admins can centrally manage how line keys behave across both Common Area Phones and personal...
From our MVP
Admins Can Now Push Contacts to Common Area Phones
A handy update for Teams Phone admins managing shared devices aka Common Area Devices. You can now remotely manage frequently used contacts for Common Area Phones. These contacts appear in...
From our MVP
Teams Phone Gets Smarter with Transfer Suggestions
Call transfers from Teams Phone devices are now faster and more accurate thanks to suggested contacts. During an active call, users will see a list of intelligently surfaced contacts based...
From our MVP
No Transcription, No Recording, Still Copilot!
July brought another update to Microsoft Teams Phone, and this is the ability to use Copilot during calls without enabling transcription or recording. This is a big win for organisations...
From our MVP
Shifts Integration Comes to Teams Call Queues.
Microsoft Teams now allows admins to use Shifts scheduling groups as Call Queue groups. This is alongside the ability to use Teams Channels and individual Users & Groups. This means...
From our MVP
Breaking Free from Geographically Bound Telephony: featured in NODE Magazine
LoopUp’s Zach Bennett has been featured in NODE Magazine, shining a spotlight on one of the biggest obstacles still facing multinational enterprises. Even in an era where Teams and other...
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