After months of hard work by many colleagues across the firm, we finally launched our global cloud communication solution this week! Our service uses Direct Routing to connect Microsoft Teams users to LoopUp’s global voice network.
It’s a complete telephony solution – users can make and receive voice calls directly from Teams on any device from anywhere in the world, and they can retain their existing phone number. It allows our customers to move all users to a consistent cloud-based telephony platform, eliminating the need for on-premises PBX equipment and local carrier relationships.
Working habits are always evolving, but we’ve seen a rapid acceleration in the trend towards remote working in response to COVID-19, and we think these changes are permanent. We’re seeing the use of Microsoft Teams for internal collaboration increasing exponentially, with daily active users rising by 70% to 75 million in the last two months.
But to date, few large businesses have integrated Teams with telephony. Many of our customers have told us that they are actively considering this. Doing so makes sense because it simplifies operations, reduces cost, and aligns the user experience for internal and external communications.
We’re well positioned to meet their cloud communications needs. The LoopUp premium global voice network – built over the last 15 years for the stringent demands of professional services clients – integrates 13 tier-1 regional carriers from around the world over a resilient backbone. This allows real-time carrier selection and redundancy so we can optimise call quality, reliability and cost for our customers.
We have the global reach to provide a fully managed service to the largest multinationals, with 24/7 multi-lingual support and local account management from 15 offices on four continents. Our Enablit business unit – a certified Microsoft Gold partner – has the expertise to deliver a seamless and secure transition from legacy systems to cloud communications. It has specialised in Microsoft voice solutions since 2010, working with OCS, Lync, Skype for Business and now Teams.
We have a proven track record with Microsoft voice solutions, and we already provide cloud voice via Teams or Skype for Business to more than 120 enterprise customers. We’ve previously offered this on a limited geographic basis, but by adding cloud voice to our core product alongside premium remote meetings, we are making our cloud communication solution available globally – offered as a single monthly user subscription. Of course, our best-in-class remote meetings product continues to be available as a standalone solution too!
To find out more about LoopUp’s global cloud telephony solution for Microsoft Teams, contact one of our specialists.